Note: The job is a remote job and is open to candidates in USA. PHH Mortgage is seeking a Licensed Purchase Loan Officer to assist clients in achieving their homeownership goals through a range of mortgage products. The role involves handling inbound and outbound calls, building relationships with homeowners, and meeting sales targets while providing excellent customer service.
Responsibilities
- Handle inbound and outbound leads from existing clients to help them secure a purchase mortgage
- Qualify borrowers for purchase loans using automated underwriting systems (DU/LP)
- Provide mortgage options in a single call, assisting clients in choosing the best loan for their needs
- Gather necessary documentation and submit completed mortgage applications for processing
- Set clear expectations with clients from the start of the transaction and provide ongoing communication throughout
- Ensure compliance with all regulatory mortgage guidelines and company policies
- Collaborate with internal operations to maintain clean files and ensure smooth loan closings
- Enter and manage transactions in PHH Mortgage's lead management system
- Provide exceptional customer service to all borrowers, ensuring a positive experience throughout the loan process
- Balance your day between managing inbound leads and following up with clients in your sales pipeline to meet performance standards
- Attend training, sales meetings, and other company events as required
- Stay current with mortgage industry trends and complete required internal training
Skills
- High School Diploma, GED, or military experience equivalent
- Must live within 75 miles of Dallas, West Palm Beach, Mount Laurel, or Phoenix
- Minimum of 1 year of Encompass experience required
- Ability to obtain required licensing and continuing education in multiple states (company-sponsored)
- Maintain all necessary federal and state licensing annually (including background and credit checks)
- Strong customer service skills, with the ability to address client concerns effectively
- Professional communication skills
- Proficient in Microsoft Office, particularly Word, Excel, and Outlook
- Must be able to work a shift schedule that includes one evening shift per week and one Saturday per month (4-hour shift, paid overtime)
- Preferred 2 years of Loan Officer experience, particularly in a call center or phone-based sales role
Benefits
- Sign on bonus paid in first 30 days!
- Monthly commission structure
- Quarterly incentives for top producers
- Comprehensive benefits package (health, life, dental, vision, 401k, PTO)
- Training support to set you up for success
Company Overview
PHH Mortgage provides mortgage lending and servicing solutions. It was founded in 1984, and is headquartered in Mount Laurel, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.phhmortgage.com/.
Apply Now