Farmers Insurance is dedicated to delivering peace of mind to their customers through protection and comprehensive advice. They are seeking a Field Property Claims Adjuster to conduct investigations, assess property damage, and negotiate settlements with policyholders while working both virtually and on-site.
Responsibilities
- Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements
- Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment
- Evaluate and report on potential subrogation opportunities
- Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies
- Perform duties independently, with work directly impacting management outcomes
- Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards
- Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties
- Use strong customer service skills to negotiate with policyholders to settle the claim
- Performs additional duties as assigned
- Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 23 days
- Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals
Skills
- High School diploma or equivalent required
- Excellent Customer service experience, preferably in a retail environment
- Excellent communication skills – both oral and written
- Computer Literate: MS Word, Excel, Outlook
- Proficiency with smartphones and applications
- Eagerness to learn about insurance policies and property damage from the inside out to identify how coverage applies to a particular loss
- Outgoing personality that would enjoy interacting with a wide variety of people including policyholders, claimants, agents, witnesses, and fraud investigators
- Valid driver's license and Bondable. Final candidates will also be subject to a Motor Vehicle Record background check as this position may include a company vehicle
- Climb Ladders to inspect roofs, and be comfortable working on rooftops, multiple times per day
- Work in small, confined spaces that have been damaged; such as attics and crawlspaces
- Achieve a minimum passing score on all claims training exams
- Bending, Kneeling, Pulling, Pushing, Sorting, Carrying up to 50 lbs., Climbing, Reaching, Standing, Walking, Seeing
- Speaking (English), Reading (English), Writing (English), & Key Entering
- Construction or Insurance experience is highly desirable and preferred
- Bilingual candidates fluent in Spanish and English may be eligible for additional multilingual pay, based on business needs
Benefits
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
Company Overview
The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products. It was founded in 1928, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https://www.farmers.com.
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