Note: The job is a remote job and is open to candidates in USA. Humana is a leading healthcare company focused on providing quality services. They are seeking a Clinical Services Pharmacy Technician to handle patient inquiries, assist with medication research, and manage medication therapy programs under close supervision.
Responsibilities
- Act as an intake for all calls from patients, pharmacies and providers
- Perform basic administrative/clerical/operational/customer support/computational tasks
- Address questions related to specific assigned area and assists with medication research
- Triage calls that require consultation with a pharmacist
- Make outbound calls to patients to offer medication therapy management programs
- Schedule medication review sessions with consultative pharmacists
- Make decisions limited to defined parameters around work expectations, quality standards, priorities and timing
- Work under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation
Skills
- Candidates MUST reside in one of the following states: Arizona, Ohio, Texas, or Florida
- Must have an active Pharmacy Technician or Tech in Training license
- Technical Mail Order Pharmacy or Manufacturing experience
- Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
- Excellent communication skills
- Experience using multiple computer applications simultaneously and strong data entry skills
- A positive, proactive attitude with a passion for customer service
- PTCB or ExCPT Certified
- High School Diploma or GED
- Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Volunteer time off
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
Company Overview
Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.Company H1B Sponsorship
Humana has a track record of offering H1B sponsorships, with 282 in 2025, 246 in 2024, 284 in 2023, 274 in 2022, 212 in 2021, 84 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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