Millennium Hilton New York One UN Plaza is seeking a temporary PBX Operator to join their team. The role involves answering and responding to internal and external calls, providing information about hotel facilities, and handling emergencies with accuracy and professionalism.
Responsibilities
- Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
- Provide information and demonstrate knowledge of all hotel facilities and services
- Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
- Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
- Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc
Skills
- Experience in a similar role
- Experience using a multi-line phone system
- Full availability including nights, weekends, and holidays
Benefits
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage – for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportive parental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Company Overview
Millennium Hilton New York One UN Plaza is a landmark hotel across from the United Nations Headquarters and blocks from the Empire State Building, Times Square, Rockefeller Center and other Manhattan icons. It was founded in 2017, and is headquartered in New York, New York, US, with a workforce of 51-200 employees. Its website is http://www3.hilton.com/en/hotels/new-york/millennium-hilton-new-york-one-un-plaza-NYCUPHH/index.html.
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