We're looking for Citizens Virtual Assistants to provide a memorable, meaningful experience to every customer through a new delivery channel called Interactive Teller Machine. As a Virtual Assistant, you will be the first line of contact with our valued Citizens customer and represent Citizens with a friendly, memorable, and productive customer experience. Requirements High School degree or GED required Prior banking experience, processing teller transactions and recommending and referring products and services to customers Positive and customer focused mindset Strong listening and highly effective communication skills; ability to showcase these skills across video Proficient in asking questions and identifying needs to enhance the customer relationship Ability to problem solve and provide solutions to customer issues Strong computer skills and comfortable using digital technology to support the delivery of business goals Ability to foster relationships with teammates and partners through collaboration Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner Ability to work hours, which can include weekends and evenings Benefits Meaningful work & relationships Commitment to community Recognition & reward Training & development Exceptional benefits Originally posted on Himalayas