Note: The job is a remote job and is open to candidates in USA. Afni, Inc. is seeking a Bilingual Social Media Agent to engage with customers through social media channels. The role involves providing customer support, resolving issues, and upselling products while maintaining accurate records in internal systems.
Responsibilities
- Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs
- Process orders, update customer accounts, and ensure accurate records in internal systems
- Multitask effectively between handling customer inquiries and navigating multiple systems
Skills
- Must be proficient in both English and Spanish language, with strong bilingual communication skills to effectively engage and assist a diverse customer base
- Spanish and English written communication skills are a must, as you will spend most of your time communicating with customers through chat
- Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
- Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service
- Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
- Available for 12 weeks of paid training, with consistent 8-hour shifts
- Available to work full time 8-hour shifts
- Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
- Candidates must live in Texas to be eligible
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair, and a door you can close, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
- Ability to be on webcam during working hours
Benefits
- Fully remote, work-from-home environment with paid training and ongoing professional development
- Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
- Paid Time Off. Because rest isn’t a reward – it's necessary for your well-being.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
Company Overview
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. It was founded in 1936, and is headquartered in Bloomington, Illinois, USA, with a workforce of 10001+ employees. Its website is http://afni.com.
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