Conductor is the leading enterprise AEO platform, focused on improving the lives of everyone in their orbit. They are seeking a Customer Community & Content Specialist to manage their online customer community and support the development of scalable customer education content, enhancing product adoption and customer experience.
Responsibilities
- Monitor community discussions daily, respond to member questions (or triage them to internal Subject Matter Experts), and actively start conversations to keep the dialogue flowing
- Proactively develop and post engaging discussion prompts, polls, success stories, and, critically, promote the latest educational content (tutorials, webinars, documentation) to drive product understanding and adoption
- Identify and champion top contributors, Super Users, and advocates, helping to foster a strong sense of belonging and encouraging peer-to-peer support
- Assist with the promotion and execution of online educational events, such as webinars, AMAs (Ask Me Anything sessions), and virtual workshops, leveraging the community for maximum attendance and engagement
- Collaborate closely with the Customer Education, Scaled Success and Product teams to assist in the creation, editing, and publishing of learning materials
- Drafting best practice articles, documenting tutorial scripts, creating and updating learning videos, reviewing documentation for clarity, and organizing educational resources
- Identify key knowledge gaps and learning needs based on community feedback and support trends, translating those needs into actionable education content proposals
- Ensure all relevant educational and help content is easily discoverable both within the community and across our external resource hubs (e.g., Knowledge Base, Help Center)
- Act as the voice of the customer within the 1:Many team, summarizing key trends, pain points, and product/education feedback from community discussions
- Track, analyze, and report on key metrics for both community engagement (e.g., daily active users, engagement rate) and education content performance (e.g., article views, time-on-page) to measure success and inform strategy
Skills
- 1-2+ years of experience in one or more of the following areas: community management, content marketing, customer success, content creation, or customer education
- Proven ability to write clear, compelling, and engaging content for an online audience, with a keen eye for instructional clarity
- A naturally empathetic and outgoing personality, comfortable proactively initiating conversations and providing supportive guidance
- Excellent organizational skills with the ability to manage multiple tasks and deadlines in content development and community management
- Familiarity with reporting tools and basic data analysis for community and content metrics
- Experience in creating or editing instructional content such as knowledge base articles, video tutorials, or training documents
- Experience working with B2B SaaS customers or within a Customer Success or customer focused organization
- Experience with video editing software or Learning Management Systems (LMS)
- Proficiency in German (written and verbal) is a plus, to help support and engage our German-speaking customer base
Company Overview
Conductor is a content intelligence platform that enables marketers to create great content, drive qualified traffic, and increase ROI. It was founded in 2005, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.conductor.com.
Apply Now