Introduction to arenaflex
arenaflex is a leading player in the music industry, encompassing all aspects of music commercialization and advertising. Our music center is the hub for music publishing, recorded music, and concerts, licensing music for use in various media, including gaming, television, print, and consumer goods. We distribute music physically and digitally, making us a one-stop-shop for all music needs. As a key member of our team, you will be responsible for providing top-notch social media customer support, ensuring that our online presence is exceptional and our customers are satisfied.
Job Overview
We are seeking an experienced Social Media Customer Support Specialist to join our Sales and Digital Department. As a Sales and Digital Specialist, you will support multiple verticals, focusing on editorial placement of music on fitness apps, coordinating with select digital accounts, and directing our efforts in opportunities involving voice technology and smart speaker marketing. You will be responsible for ensuring that our podcasts are delivered to podcast platforms through our corporate distribution agreement, facilitating UGC sound delivery and claiming, supervising relevant Wiki pages, and managing pivot pages and QR Codes as needed.
Key Responsibilities
- Act as a Fitness Account Liaison, tracking our connections to various fitness applications, such as Peloton, Supernatural, and Medrhythms, among others.
- Develop innovative approaches to support our music releases with wellness partners, considering the unique characteristics and demographics of each platform.
- Collaborate with internal team members to obtain approvals for all branded efforts and examine and promote campaign outcomes to inform future planning.
- Maintain a constant pulse on the latest voice assistant technology (Siri, Alexa, Google) and ensure an effective workflow is in place for executing creative initiatives to support projects in a timely manner.
- Analyze our voice data to identify opportunities to incrementally increase streaming consumption through voice requests and measured results.
- Liaise with select digital partners to market our releases for consumption on their platforms, creating and expanding new opportunities with growing new offerings.
- Work with internal teams to create and execute social and digital marketing for digital recording support, frequently measuring and sharing podcast listening results.
Essential Qualifications
To be successful in this role, you will need:
- Three or more years of experience working in digital marketing and development or similar technology fields in the music industry.
- Familiarity with smart speakers and devices, as well as experience working with third-party partners.
- A passion for music, with the ability to multitask, attention to detail, excellent communication, organization, and follow-through skills.
- Willingness to learn proprietary software as needed, with proficiency in Microsoft Outlook and other programs.
- A bachelor's degree and the ability to work four days a week in our Burbank office.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Previous experience in social media customer support or a related field.
- Knowledge of the music industry, including music publishing, recorded music, and concerts.
- Experience with digital marketing, including social media, email marketing, and content creation.
- Familiarity with voice assistant technology and smart speakers.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external partners.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work in a fast-paced environment, with a focus on delivering high-quality results under tight deadlines.
- Strong analytical and problem-solving skills, with the ability to analyze data and identify opportunities for growth.
- Ability to learn quickly and adapt to new technologies and processes.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Social Media Customer Support Specialist, you will have access to a range of training and development opportunities, including:
- On-the-job training and mentorship from experienced professionals in the music industry.
- Access to industry-leading conferences and workshops, with opportunities to network with other professionals in the field.
- A range of online courses and training programs, covering topics such as digital marketing, social media, and customer service.
- Opportunities for career advancement, with a focus on promoting from within and developing our employees' skills and expertise.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of:
- Respect and inclusivity, with a focus on creating a welcoming and diverse workplace.
- Collaboration and teamwork, with a emphasis on working together to achieve common goals.
- Innovation and creativity, with a focus on encouraging new ideas and approaches.
- Employee well-being, with a range of programs and initiatives to support our employees' physical and mental health.
Compensation, Perks, and Benefits
As a Social Media Customer Support Specialist at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:
- A competitive salary, with a range of $81,100.00 to $104,800.00 per year, depending on experience and qualifications.
- A range of benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and paid time off.
- Access to a range of perks, including free music streaming, discounts on concert tickets, and invitations to exclusive events.
- A dynamic and supportive work environment, with a focus on employee well-being and career development.
Conclusion
If you are a motivated and experienced social media customer support specialist, with a passion for music and a keen interest in digital marketing, we encourage you to apply for this exciting opportunity at arenaflex. As a key member of our team, you will play a critical role in supporting our online presence and ensuring that our customers receive exceptional service. With a range of career growth opportunities, learning benefits, and a positive and supportive work environment, this is an opportunity not to be missed.
Apply now to join our team and take the first step towards an exciting and rewarding career in the music industry!
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