At arenaflex, we are dedicated to delivering exceptional patient care and administrative support to our esteemed clients, including ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Specialist I, you will play a vital role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices, ensuring timely and professional communication.
**About arenaflex**
arenaflex is a leading provider of administrative and clinical support staff for healthcare organizations. Our team is committed to excellence, innovation, and customer satisfaction. With a strong focus on revenue cycle operations, we strive to provide seamless support to our clients, empowering them to deliver high-quality patient care.
**Job Summary**
As a Customer Service Specialist I, you will be responsible for handling a large volume of calls, performing work in a timely manner, and resolving customer inquiries, disputes, and complaints. You will work closely with patients, insurance carriers, and physician offices to collect outstanding patient balances, establish payment arrangements, and update patient and guarantor accounts with new demographic and insurance coverage information.
**Key Responsibilities**
* Handle a large volume of calls and perform work in a timely manner
* Attempt to collect full payment from patients or guarantors in a professional and courteous manner
* Establish payment arrangements per guidelines and document terms in the billing system
* Apply payments collected over the phone to each date of service
* Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management
* Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate
* Clearly document in the system a summary of work and follow-up steps after each call
**Essential Qualifications**
* High school graduate or GED certificate is required
* A minimum of 6 months' experience in a physician billing or third-party payer environment
* Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations
* Candidate must demonstrate the ability to understand and navigate the payer adjudication process
* Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
* Knowledge of medical terminology is preferred
* Previous call center/claims experience is preferred
* Previous experience in an academic healthcare setting is preferred
**Preferred Qualifications**
* Experience working in a remote environment
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in Microsoft Office and Google Suite
* Experience with patient financial and practice management systems
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Specialist I, you will have opportunities to:
* Develop your skills and knowledge in revenue cycle operations
* Work with a talented team of professionals who are passionate about delivering exceptional patient care
* Participate in ongoing training and professional development programs
* Collaborate with cross-functional teams to improve processes and patient outcomes
**Work Environment and Company Culture**
arenaflex is committed to providing a productive and supportive work environment for all employees. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and collaborative team. Our company culture values:
* Excellence: We strive for excellence in everything we do, from patient care to administrative support.
* Innovation: We encourage creativity and innovation to improve processes and patient outcomes.
* Customer satisfaction: We prioritize customer satisfaction and strive to deliver exceptional service.
* Teamwork: We believe in the power of teamwork and collaboration to achieve our goals.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate ranges: $21.63 - $26.44
* Comprehensive benefits package, including healthcare and paid time off
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We welcome applications from diverse candidates who share our commitment to excellence and customer satisfaction.