At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch support to our valued clients. As an Experienced Customer Service Representative, you'll play a vital role in supporting our John Deere Experience process and tag & title operations at our Corporate Office in Boston, GA. If you're passionate about delivering world-class customer service, staying organized, and adapting to changing regulations, we want to hear from you!
**About Arenaflex**
Arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a customer-centric organization, we prioritize building strong relationships with our clients and delivering tailored solutions to meet their unique needs.
**Key Responsibilities**
As an Experienced Customer Service Representative, you'll be responsible for:
• **Supporting the John Deere Experience Process**: Contact customers monthly to gather feedback and insights, follow up on calls and survey responses, and regularly communicate experience information to key store team members.
• **Tag & Title Operations**: Prepare, process, and mail tag and title documents for trailer sales in Florida and Georgia, ensuring accuracy and timeliness.
• **Outstanding Title Management**: Compile and maintain a complete list of all outstanding title work, report to leadership on the status of any missing or problematic titles, and ensure a current list of outstanding titles is maintained at the end of each month.
• **Regulatory Compliance**: Stay informed about title regulations, update the team on any regulatory changes, and attend seminars and training as necessary to ensure compliance.
• **Time Management**: Apply effective time management to all tag and title daily routines, complete other tasks as assigned, and prioritize tasks to meet deadlines.
**Requirements**
To succeed in this role, you'll need:
• **Associate's degree (A.A.) or equivalent**: From a two-year college or technical school, or an equivalent combination of education and experience.
• **Technical skills**: Proficient with copiers, scanners, phone and voicemail systems, personal computers, and standard office software such as Microsoft Word and Excel.
• **Clerical duties**: Ability to perform typing, filing, and completion of forms with accuracy and attention to detail.
**Nice-to-Haves**
While not required, the following skills and experience would be beneficial:
• **Customer service experience**: Proven track record of delivering exceptional customer experiences in a fast-paced environment.
• **Regulatory knowledge**: Familiarity with title regulations and compliance requirements.
• **Time management**: Proven ability to prioritize tasks, manage multiple projects, and meet deadlines.
**Benefits**
As an arenaflex team member, you'll enjoy:
• **Comprehensive healthcare options**: Including Medical (HSA with $1040 company contribution) or Copay plan, Dental, Vision, and other options.
• **Free Basic Life Insurance Policy**: Providing peace of mind for you and your loved ones.
• **401k Retirement Plan**: With Company Match, helping you build a secure financial future.
• **Paid time off**: Enjoy Christmas and other holidays, with a quick tenure to maximum PTO.
**Why Join Arenaflex?**
At arenaflex, we're committed to creating a work environment that's engaging, inclusive, and supportive. We believe in:
• **Employee growth and development**: Providing opportunities for professional growth, training, and mentorship.
• **Diversity and inclusion**: Celebrating individual differences and promoting a culture of respect and empathy.
• **Community involvement**: Supporting local initiatives and charitable causes that make a positive impact.
If you're passionate about delivering exceptional customer experiences, staying organized, and adapting to changing regulations, we want to hear from you! Apply now to join our team and become a part of the arenaflex family!
Apply Now