Experienced Customer Service Representative – 2nd Shift Opportunity for Career Growth and Development in a Dynamic Transportation Environment

Welcome to arenaflex: A Leader in Transportation Services

At arenaflex, we pride ourselves on being a top-tier provider of transportation services, leveraging a highly integrated network of people, technology, and physical assets to drive success. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. As we continue to grow and expand our operations, we are seeking a skilled and dedicated Customer Service Representative to join our team on the 2nd shift.

About the Role: Customer Service Representative – 2nd Shift

In this critical role, you will serve as the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met and exceeded. As a Customer Service Representative at arenaflex, you will be responsible for a wide range of tasks, including:

• Billing shipments according to applicable tariffs and pricing agreements
• Recognizing and resolving documentation errors
• Assisting customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions
• Performing general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing
• Processing over, short, and damaged freight and related documentation for customer resolution

Key Responsibilities and Requirements

To succeed in this role, you will need to possess a strong foundation in customer service, with a minimum of 2 years of experience in a similar field. You should also have:

• Strong computer, typing, and 10-key skills
• Experience with Microsoft Office
• Availability to work a variety of shifts, including days, evenings, nights, and weekends
• Excellent verbal and written communication skills
• Transportation experience (preferred)

What We Offer: Competitive Compensation and Benefits

At arenaflex, we believe in rewarding our employees for their hard work and dedication. As a Customer Service Representative, you can expect:

• Competitive pay starting at $21.16 per hour
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO in your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

Work Environment and Company Culture

At arenaflex, we are committed to creating a positive and inclusive work environment that fosters growth, development, and success. As a member of our team, you can expect:

• A dynamic and supportive work environment
• Opportunities for career growth and advancement
• A culture that values diversity, equity, and inclusion
• A comprehensive training program to ensure your success

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed. As a Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and growth
• A mentorship program to support your development
• Regular feedback and coaching to ensure your success

Skills and Competencies Required for Success

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and ability to maintain accuracy
• Ability to work collaboratively as part of a team

Join Our Team: Apply Today!

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to creating a diverse and inclusive work environment that values the contributions of all employees. We are an Equal Opportunity/Affirmative Action employer, and qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

Don't miss out on this opportunity to join a dynamic and growing company. Apply today and take the first step towards a rewarding and challenging career as a Customer Service Representative at arenaflex!

Apply Now