Introduction to arenaflex
Imagine being part of a dynamic and growth-oriented organization that offers a world of possibilities, both at work and in your personal life. At arenaflex, we are committed to helping our employees grow, develop, and thrive in their careers. As a leading player in the industry, we are dedicated to providing exceptional customer experiences, and we are looking for talented and motivated individuals to join our team. If you are passionate about delivering outstanding customer service, working in a fast-paced environment, and being part of a collaborative and inclusive team, then we want to hear from you.
Job Overview
This exciting remote opportunity is part of the Payments and Digital Strategy team at arenaflex Credit Union. As a Customer Service Representative, you will be responsible for a range of duties related to payment processing, object processing, direct bills, and budget transfers. Your primary focus will be on providing exceptional customer service, ensuring compliance with regulatory requirements, and contributing to the overall success of the team.
Key Responsibilities
- Complete data access and balancing functions to ensure accuracy and efficiency
- Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
- Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
- Work member cases/sports assigned, ensuring timely and effective resolution
- Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
- Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, report, and make necessary GL, account changes, and/or returns
- Process Stop Pays and Check Batching, ensuring accuracy and efficiency
- Complete daily balancing and department closing, maintaining attention to detail and ensuring compliance with regulatory requirements
- Obtain information from contributors for the timely and correct processing of international and domestic budget transfer requests
- Research and confirm incoming and outgoing budget transfer information, ensuring accuracy and compliance with regulatory requirements
- Communicate with vendors to process budget transfers, ensuring timely and effective resolution
- Understand and be familiar with outgoing and incoming budget transfer laws, regulations, and guidelines
- Deposit check returns, research member back checks on draft changes, process member checks, confirm contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
- Complete daily processing of workflows associated with late returns, supply of receipts, foreign collections, and legal fees
Essential Qualifications
To be successful in this role, you will need:
- A high school diploma or GED
- Intermediate Excel and Word skills, with the ability to learn and adapt to new software and systems
- Excellent customer service skills, with the ability to communicate effectively and professionally with contributors, vendors, and other stakeholders
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Strong attention to detail, with the ability to maintain accuracy and efficiency in a dynamic and rapidly changing environment
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Previous customer/member service experience, with a focus on delivering exceptional customer experiences
- Previous banking or Credit Union experience, with knowledge of payment processing, object processing, and budget transfers
- Episys/Symitar and processing wires experience, with the ability to learn and adapt to new software and systems
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint), with the ability to learn and adapt to new software and systems
- Ability to work prolonged hours in support of business needs, with a focus on delivering exceptional customer experiences
- Ability to exercise excellent customer service skills, with the ability to communicate effectively and professionally with contributors, vendors, and other stakeholders
- Ability to perform in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Ability to perform mathematical calculations and analyze data, with a focus on maintaining accuracy and efficiency
- Ability to effectively prioritize work and meet deadlines, with a focus on delivering exceptional customer experiences
- Ability to cross-train and perform any role assigned within the department, with a focus on supporting the team and delivering exceptional customer experiences
- Ability to engage professionally with all personnel and contributors, with a focus on building strong relationships and delivering exceptional customer experiences
- Ability to work independently and with minimal supervision, with a focus on delivering exceptional customer experiences and supporting the team
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role
- Opportunities for career advancement, with a focus on promoting from within and supporting the growth and development of our employees
- A supportive and collaborative work environment, with a focus on building strong relationships and delivering exceptional customer experiences
- Access to a range of benefits and perks, including travel perks, health benefits, wellness programs, and a 401(k) program
Work Environment and Company Culture
At arenaflex, we are proud of our dynamic and inclusive company culture. We believe in promoting a work environment that is supportive, collaborative, and respectful, with a focus on delivering exceptional customer experiences. As a Customer Service Representative, you will be part of a team that is passionate about helping our customers and supporting each other. Our company culture is built on the following values:
- Inclusion and diversity, with a focus on promoting a work environment that is respectful and supportive of all employees
- Integrity and transparency, with a focus on building strong relationships and delivering exceptional customer experiences
- Customer focus, with a focus on delivering exceptional customer experiences and supporting the growth and development of our customers
- Teamwork and collaboration, with a focus on building strong relationships and supporting each other
Compensation, Perks, and Benefits
At arenaflex, we offer a range of compensation, perks, and benefits, including:
- Competitive salary and benefits package, with a focus on supporting the growth and development of our employees
- Travel perks, with access to discounted travel and accommodation options
- Health benefits, including medical, dental, and vision coverage
- Wellness programs, including access to fitness classes, health coaching, and mental health support
- 401(k) program, with a focus on supporting the retirement goals of our employees
- Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more
Conclusion
If you are a motivated and customer-focused individual who is looking for a dynamic and growth-oriented organization to join, then we want to hear from you. As a Customer Service Representative at arenaflex, you will have the opportunity to deliver exceptional customer experiences, work in a fast-paced and collaborative environment, and support the growth and development of our customers. Apply now to join our team and take the first step in your career with arenaflex.
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