At arenaflex, we're dedicated to putting health first and making a meaningful difference in the lives of our patients and customers. As a valued member of our team, you'll play a critical role in delivering exceptional customer service and ensuring the smooth operation of our accounts receivable and accounts payable processes. If you're passionate about working in a dynamic, patient-centered environment and possess a strong background in customer service, medical billing, and insurance expertise, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As an Experienced Customer Service Accounts Receivable/Accounts Payable Processor, you'll be responsible for preparing, recording, verifying, analyzing, and reporting accounts payable/receivable transactions. You'll provide exceptional customer service to patients, insurance companies, and clients, ensuring timely and accurate processing of billing records. Your expertise in medical billing and insurance will enable you to interpret insurance payments and correspondence, respond to internal and patient inquiries, and meet departmental quality and production standards.
**Key Responsibilities:**
• Provide exceptional customer service to patients, insurance companies, and clients, responding to their inquiries and resolving issues in a timely and professional manner.
• Collect patient payments and perform other duties as assigned, ensuring accurate and efficient processing of accounts receivable transactions.
• Interpret insurance payments and correspondence, accurately applying payment rules and regulations.
• Process billing records within set timeframes, maintaining high levels of accuracy and productivity.
• Meet departmental quality and production standards, adhering to arenaflex's policies and procedures.
• Work collaboratively with the team to achieve shared goals and objectives, contributing to a positive and supportive work environment.
• Make decisions based on interpretation of area/department policy and methods for completing assignments, exercising sound judgment and discretion.
• Meet and exceed performance expectations, completing work within required timeframes and maintaining high levels of quality and productivity.
**Essential Qualifications:**
• 2-year experience in customer service working in the medical field, with a strong understanding of medical billing and insurance procedures.
• Fluency in Spanish, with the ability to communicate effectively with patients and clients.
• Experience with MS Office tools, including Outlook, PowerPoint, Excel, and Access.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
**Preferred Qualifications:**
• Experience with ECW (e-Clinical Works), with a strong understanding of its features and functionality.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
**Work Environment and Company Culture:**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, development, and well-being. As a remote employee, you'll have the flexibility to work from home, with access to a dedicated workspace and the necessary technology to perform your job duties. Our team is passionate about delivering exceptional customer service and making a meaningful difference in the lives of our patients and customers. We're committed to diversity, equity, and inclusion, and strive to create a workplace that reflects the communities we serve.
**Benefits:**
arenaflex offers a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Our benefits include:
• Health benefits effective day 1
• Paid time off, holidays, volunteer time, and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities
**Compensation:**
The compensation range for this position is $37,200 - $51,200 per year, based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc.
**How to Apply:**
If you're passionate about working in a dynamic, patient-centered environment and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please attach your resume in PDF or Word format to your application, and be prepared to provide additional information as requested.
**Interview Format:**
As part of our hiring process, we'll be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that's best for your schedule.
**Work-At-Home Requirements:**
To ensure your ability to work effectively from home, your self-provided internet service must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested.
• Satellite, cellular, and microwave connections can be used only if approved by leadership.
• Employees who live and work from home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• arenaflex will provide home or hybrid home/office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/ HIPAA information.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that reflects the communities we serve and is free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.
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