At arenaflex, we're a leading IT consulting firm that's revolutionizing the way businesses operate in the modern world. With a passion for innovation and a commitment to excellence, we're dedicated to delivering cutting-edge solutions that drive growth and success for our clients across a wide range of industries. As a Bilingual Spanish Customer Service Representative, you'll play a vital role in our Contact Center for Foodservice success, providing top-notch support to our Selling Team, field partners, and Direct Customers.
**About the Role**
We're seeking a highly motivated and customer-focused individual to join our team as a Bilingual Spanish Customer Service Representative. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic and fast-paced team. In this role, you'll be responsible for handling service and delivery inquiries, resolving concerns, and establishing and maintaining Gold Standard business relationships with our clients.
**Key Responsibilities**
As a Bilingual Spanish Customer Service Representative, your key responsibilities will include:
* Offering Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
* Using computerized systems for tracking, information gathering, and/or troubleshooting.
* Answering basic questions and resolving basic problems.
* Documenting issues, identifying, and taking appropriate actions to resolve inquires, including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications.
* Actively re-directing incoming callers to self-service options.
* Performing proactive outbound follow-up communications as necessary.
* Processing orders and other related voice and non-voice tasks as needed to meet client needs.
**Requirements**
To be successful in this role, you'll need to possess the following qualifications and skills:
* A High School Diploma or equivalent is required.
* Must be Bilingual in Spanish/English.
* At least 2 years of Customer Service experience.
* Previous call center experience is preferred but not required.
* Previous experience in foodservice or foodservice distribution is preferred but not required.
* A self-starter that demonstrates customer service skills.
* Ability to select and apply standard policies and procedures.
* Ability to resolve routine problems and questions independently.
* Ability to pay close attention to detail and use time effectively.
* Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
* Ability to work in a fast-paced team environment.
**Requirements for Working From Home**
To ensure your success as a remote worker, you'll need to meet the following requirements:
* A private and secure space to do work uninterrupted by others in the home.
* Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.
* All equipment needed for the job will be provided, but not the Ethernet cord.
**Compensation and Benefits**
As a Bilingual Spanish Customer Service Representative at arenaflex, you'll enjoy a competitive hourly rate of $14.50 per hour. This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
In addition to your hourly rate, you'll also be eligible for a range of benefits, including:
* Medical/Dental/Vision/Life Insurance
* Paid holidays plus Paid Time Off
* 401(k) plan and contributions
* Long-term/Short-term Disability
* Paid Parental Leave
* Employee Stock Purchase Plan
**Disclaimer**
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law.
**Eligibility**
arenaflex will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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