[Remote] Franchise Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. PAR Technology Corporation is a leader in restaurant technology, providing innovative solutions that empower brands worldwide. As a Franchise Implementation Consultant, you will be responsible for deploying the PAR OPS solution for franchise customers, ensuring successful implementation and ongoing support through collaboration with various teams. Responsibilities Partner with Implementation team members and Project Managers to ensure a full understanding of customer database configurations Support franchise rollouts across entire organizations following successful pilot implementations Design, configure, and test solutions aligned to customer requirements throughout the rollout phase Alert management to scope challenges, risks, or change requests Consult with franchisees to assess current infrastructure and future operational needs Facilitate customer-facing conversations to provide clear timelines, expectations, and technical guidance Conduct train-the-trainer and direct-to-store training sessions to drive immediate adoption Effectively communicate complex information to diverse audiences Liaise with Implementation Managers, Project Managers, Support, and Technical Account Services for escalations and plan adjustments Collaborate with third-party providers and internal teams to design and deliver integrations Participate in product design, delivery, and training initiatives Identify opportunities to introduce additional products, services, or resources Guide clients through the transition from Implementation to Support, setting clear expectations Maintain a working knowledge of client operations to support issue resolution and education Document project status and completion using project tracking tools Serve as a subject matter expert supporting Knowledge Management initiatives, including LMS content, internal documentation, client-facing materials, and digital adoption tools Collaborate with Support and Technical Services to resolve complex issues Provide Level I or Level II support to existing customers as needed Participate in the after-hours client support rotation Skills A proven implementation professional with strong restaurant operations knowledge A customer-focused consultant who takes ownership and delivers results Excellent communicator who can engage technical and non-technical stakeholders Ability to manage multiple projects concurrently while maintaining attention to detail Comfort working in a dynamic, agile environment with a growing customer base A mindset focused on continuous improvement and challenging existing processes Strong project, operational, and time-management skills Excellent training and presentation capabilities Strong analytical, debugging, and problem-solving skills Ability to communicate financial and technical concepts clearly Experience leading internal and external cross-functional meetings Ability to manage ambiguity and apply structured problem-solving to unique scenarios Working knowledge of restaurant back-of-house technology and database-driven systems 4-year technical degree or equivalent related experience 1+ year of experience working with restaurant back-of-house technology Demonstrated ability to manage multiple concurrent implementations Self-motivated with a strong track record in multi-unit customer deployments Commitment to ongoing self-training and staying current with industry technology and security 2–4 years of experience working with the PAR OPS platform preferred but not required 1–2 years of experience as an Implementation Engineer at PAR OPS preferred but not required Previous hospitality industry management experience preferred Company Overview PAR Technology creates and markets products that help restaurant and retail operators. It was founded in 1968, and is headquartered in New Hartford, New York, USA, with a workforce of 1001-5000 employees. Its website is