The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization dedicated to serving immigrants and refugees. The Volunteer Program Assistant will support the recruitment, onboarding, and training of volunteers while assisting the Volunteer Manager with administrative needs.
Responsibilities
- Support organizing and coordinating the recruitment of volunteers for IRCO. This support will include monitoring IRCO`s volunteer inbox and responding to general volunteer inquiries; collect volunteer information, availability, and skills also process volunteer applications, set up volunteer accounts, conduct background checks
- Ensure volunteers have access to program specific training and an understanding of the program's specific needs and client experience
- Ensure all volunteers adhere to IRCO guidelines using standardized onboarding procedures and packages outlined by the Volunteer Sector Manager
- Promote IRCO`s Volunteer program; post, maintain and update IRCO Volunteer opportunities on the volunteer database (Better Impact), IRCO`s website and multiple other platforms
- Keep new and existing volunteers informed about the organization, any policy updates, and program specific volunteer needs/opportunities
- Schedule regular check-ins with volunteers to gather feedback and assess their experiences with the program. Address any issues or concerns promptly, ensuring that volunteers feel valued and supported throughout their engagement with IRCO
- Track Volunteer involvement and maintain required records per office and grantor requirements in a standardized manner and in the volunteer database (Better Impact). Provide volunteer data upon request for reporting purposes
- Facilitate communication between the program staff and the assigned volunteers. Coordinate with the program staff for volunteer scheduling
- Work closely with the Volunteer Sector Manager to provide a range of administrative support needed for Volunteer Sector projects and activities such as scheduling meetings and assisting with agency-wide events
- Report on internal volunteer tracking, data collection (monthly/quarterly/yearly reports), and database systems
- Compose and type reports, forms, spreadsheets, and related materials, and perform research, analysis, and statistical support for volunteer data and for special projects assigned
- Support and participate in staff meetings, trainings, committees, and other projects as assigned to support program development as well as other IRCO goals and objectives
- Support team members with other projects and meetings as assigned, including providing occasional back up for other duties/team members
- Complete other tasks as assigned which are consistent with the definition and intent of the job description
Skills
- Must possess a valid driver's license and verification of current auto-insurance and have full use of automobile during work hours
- Associate's degree or equivalent combination of training and experience
- Previous administrative, clerical, customer support or office support experience preferred but not required
- Strong organizational skills with attention to detail
- Strong skills in community focused, interpersonal, and organizational communication
- Communicate effectively in a positive manner verbally, in writing, and by phone
- Strong communication skills in a multilingual, multi-background team and organization
- Ability to manage time effectively and handle multiple tasks as needed
Company Overview
Immigrant and Refugee Community Organization (IRCO)serves the holistic needs of immigrants, refugees and mainstream community members. It was founded in 1976, and is headquartered in Portland, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://irco.org/.
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