Join the Google Operations Center Team: Delivering Exceptional Training Experiences for YouTube Marketing and Operations
At Google Operations Center, we empower users and customers to solve problems and achieve their goals while fostering a culture of continuous improvement and collaboration. We're excited to welcome a talented Training Delivery Specialist to our team, focusing on YouTube Marketing and Operations. As a remote team member, you'll have the opportunity to work with a dynamic group of professionals, providing coaching, training, and mentoring to ensure the success of our clients and internal stakeholders.
About Google Operations Center
Google Operations Center is a critical component of Google's ecosystem, providing support to users and customers worldwide. Our team is dedicated to delivering exceptional experiences, and we're looking for a skilled Training Delivery Specialist to join our ranks. You'll play a vital role in establishing and managing relationships between key internal customers, clients, and other stakeholders, ensuring seamless product knowledge management and training delivery.
Key Responsibilities
- Deliver Product and Process Training: Provide onboarding, refresher training, and regular Product Knowledge Tests (PKTs) to ensure that internal and external stakeholders have the necessary knowledge to excel in their roles.
- Floor Refresher Training: Conduct training sessions as needed, aligned with the Training Needs Identification (TNI) process, across all MarTech workflows.
- Knowledge Capture and Transfer: Facilitate knowledge capture and transfer during expansion and new product launches, ensuring that critical information is shared and retained.
- Training Needs Assessment: Identify relevant training needs for individuals and workflows in consultation with departmental heads, including assessment methods and measurement systems.
- Employee Development: Monitor, measure, and report on employees' training and development plans and achievements within agreed formats and timescales.
- Knowledge Management: Develop and retain knowledge in relevant fields, ensuring that current knowledge is updated regularly through huddles, monitoring, and other methods.
- Collaboration and Communication: Interact with training vendors, attend related training conferences and seminars, and ensure that accurate and detailed project plans are implemented.
Requirements and Qualifications
Essential Qualifications:
- Experience: 5+ years of experience in media activation, ad operations, or a similar role, with a strong understanding of digital media platforms such as Google, Meta, LinkedIn, and ad serving technologies like Double-click.
- Communication Skills: Excellent presentation skills with strong verbal and written English language skills.
- Troubleshooting and Problem-Solving: Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Media Analytics: Proficient in media analytics tools such as Google Analytics and Tag Manager.
Preferred Qualifications:
- Marketing Automation: Hands-on experience with Marketing Automation and Email Marketing tools such as MailChimp, HubSpot, Marketo, etc., preferably with certification on any of these tools.
- Front-End Development: Practical experience with HTML, CSS, Front Development tools such as React, Angular, etc.
- Instructional Design: Certificate in Instructional Design.
- Knowledge Management: Demonstrated understanding of knowledge management principles.
- Leadership Experience: Experience leading large projects, multiple teams, and complex systems.
What We Offer
Compensation and Benefits:
- Competitive Salary: A competitive salary that reflects your skills and experience.
- Comprehensive Health Care: Comprehensive health care including medical and dental coverage.
- Family-Friendly Benefits: Gender-neutral baby bonding leave, 26-week birth-parent maternity leave, and generous life, accident, and disability insurance minimums.
- Perks and Amenities: Free daily lunch, fully stocked micro-kitchens, culture clubs, and employee resource groups that let you share what you care about.
Work Environment and Culture:
- Remote Work: Opportunity to work remotely and be part of a dynamic team.
- Diversity and Inclusion: A culture that celebrates differences, supports diversity, and promotes equal employment opportunities.
- Professional Growth: Opportunities for professional growth and development, with access to training and mentorship.
How to Apply
If you're passionate about delivering exceptional training experiences and have a strong background in media activation, ad operations, or a similar field, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.
Apply Now
Conclusion
As a Training Delivery Specialist - YouTube Marketing and Operations, you'll have the opportunity to make a significant impact on our team and contribute to the success of our clients and internal stakeholders. With a competitive salary, comprehensive benefits, and a culture that supports diversity and inclusion, we invite you to join our team and take the first step towards a rewarding new role. Apply now and be part of the Google Operations Center team!
Apply Now