Bucherer USA is seeking a Training Coordinator to join the Human Resources team, primarily supporting the Learning and Development function in a variety of projects and administrative tasks. The role involves collaborating across departments, managing the Learning Management System, and supporting training initiatives to enhance employee experience.
Responsibilities
- Collaborate and work cross functionally across a variety departments and retail to assist in producing deliverables that will have a positive impact and experience for our employees
- Act as the administrator for the Learning Management System (LMS), resolving technical issues, managing user feedback, and responding to learning needs identified through the platform
- Responsible for the administrative upkeep of the Mystery Shop Program- reviewing scores, identifying opportunities, tracking successes and drafting related communications
- Support in design and produce training collateral for all of retail
- Track participation, completion, and engagement metrics across all training platforms
- Responsible for managing and updating of the brand training calendar for all locations, consisting of 30 plus brands
- Responsible for managing and updating of the company L&D calendar for corporate
- Responsible for planning and coordination of brand and internal trainings, ensuring a seamless execution of these sessions, both in-person and virtually
- Communicate effectively with internal teams and brand partners to ensure clarity of expectations and training needs
- Support onboarding program-track progress, auditing training completions, and communicating opportunities with HR
- Assist in facilitating engaging workshops in person and via Microsoft teams
- Assist in the planning and execution of employee engagement activities and events
- Flexible to support at 5th Avenue and Long Island City office, as needed
- Help create a positive and inclusive learning environment
- Stay current with training trends, tools, and facilitation techniques
- Ad hoc projects as assigned related to the HR and Learning and Development function
Skills
- Bachelors degree
- Knowledge of Excel, PowerPoint, Microsoft teams
- Must have excellent attention to detail and organization skills
- Excellent interpersonal skills with the ability to build strong internal and external partnerships, acting as a liaison between corporate departments, brand partners and store locations
- Strong and confident verbal and written communicator
- Excellent team player and collaborator
- Ability to engage and motivate diverse groups of individuals
- Experience in training teams in person and in virtual settings
- Must have an understanding of the luxury industry, watch and jewelry knowledge a plus
- Ability to maintain utmost professionalism and discretion
- Experience in a multitasking work environment
- Positive and can-do attitude
Company Overview
The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World. It was founded in 1900, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is http://www.tourneau.com.
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