Position: Technical Support Agent
Company Overview:
RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth.
Job Overview:
We are seeking a highly motivated and skilled Technical Support Agent to join our team. The ideal candidate will have a passion for customer service and a strong technical background. As a Technical Support Agent, you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues reported by customers
- Document all customer interactions and resolutions in our CRM system
- Collaborate with cross-functional teams to resolve complex technical issues
- Educate customers on product features and best practices
- Stay up-to-date with product knowledge and industry trends
- Identify and escalate priority issues to the appropriate teams
- Provide feedback and suggestions for product improvements based on customer interactions
- Meet or exceed established performance metrics for customer satisfaction and issue resolution.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 2+ years of experience in technical support or a similar role
- Strong technical skills and knowledge of computer systems and software
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Customer-oriented with a strong focus on delivering high-quality service
- Experience with customer service software and CRM systems
- Fluent in English (both written and verbal)
- Availability to work flexible hours, including weekends and holidays if needed.
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and collaborative work environment
- Training and support to enhance technical and customer service skills
- Access to the latest technology and tools.
If you are passionate about technology and customer service, and want to be part of a dynamic team, then we want to hear from you! Apply now to join our team as a Technical Support Agent at RayaCX.