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Why arenaflex? – A Purpose‑Driven Leader in Financial Protection
At arenaflex, we believe that extraordinary care isn’t just a slogan—it’s the foundation of everything we do. Since our inception in 1926, we have helped individuals, families, and businesses protect their futures, retire with confidence, and thrive in an ever‑changing economic landscape. Our mission fuels a culture where every associate is empowered to make a meaningful impact on the lives of our members and the communities we serve.
As a Senior Executive Administrative Assistant within our Strategic Customer Solutions (SCS) organization, you’ll be at the heart of this mission, ensuring that senior leaders can focus on strategy while you expertly orchestrate the day‑to‑day operations that keep the business moving forward.
Role Overview – Elevating Executive Effectiveness
This is a hybrid position that requires three days per week on‑site at our modern Columbus, Ohio campus. You will report directly to the SVP, Strategic Customer Solutions and serve as a trusted partner to the broader SCS leadership team, cabinet members, compliance partners, and cross‑functional business allies. Your blend of proactive project management, relationship building, and flawless administrative execution will be critical to the success of high‑visibility initiatives.
Key Responsibilities – Your Daily Impact
- Strategic Calendar Management: Own the work, community, and leadership calendars for one or more senior executives, balancing priorities, protecting focus time, and ensuring work‑life harmony.
- Travel & Logistics Coordination: Design travel itineraries that align with each leader’s style, handle last‑minute changes, and process associated expense reports with precision.
- Meeting & Event Planning: Lead end‑to‑end meeting preparation—including agenda creation, participant coordination, venue selection, technology setup (Teams, SharePoint, etc.), and post‑meeting follow‑up.
- Communication Gatekeeping: Screen inbound communications, flag actionable items, draft executive‑style responses, and ensure timely escalation of critical issues.
- Document Preparation & Presentation Support: Compile sophisticated data, create polished PowerPoint decks, and produce executive‑level reports that drive decision making.
- Compliance Partnership: Embed process discipline, work closely with compliance teams, and maintain rigorous confidentiality standards.
- Budget & Expense Oversight: Monitor departmental spend, reconcile invoices, assist with forecasting, and support the office budget coordinator on meeting‑related budgeting.
- Process Improvement Champion: Identify, propose, and implement administrative efficiencies that elevate team productivity across the SCS organization.
- Mentorship & SME Role: Serve as an informal subject‑matter expert for junior administrative staff, sharing best practices and fostering a collaborative environment.
- Special Projects: Lead or contribute to strategic initiatives as assigned, employing a project‑mindset that anticipates needs and solves problems proactively.
Essential Qualifications – What You Must Bring
- Experience: Minimum eight (8) years of progressive administrative support experience, with at least four (4) years supporting senior‑level executives in a fast‑paced, matrixed organization.
- Education: High school diploma or equivalent required; vocational training, secretarial science coursework, or associate/college‑level studies are highly regarded.
- Professional Certification (Preferred): Certified Administrative Professional (CAP) or Certified World‑Class Assistant (CWCA) demonstrates a commitment to excellence.
- Technical Proficiency: Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Teams, SharePoint, Workday, and other collaboration platforms.
- Analytical & Creative Problem Solving: Ability to evaluate complex situations, craft sound recommendations, and implement solutions with minimal supervision.
- Exceptional Communication: Strong written and verbal skills; adept at drafting executive‑level correspondence and delivering clear, concise messages.
- Discretion & Confidentiality: Proven track record of handling sensitive information with the utmost professionalism.
- Organizational Acumen: Demonstrated ability to manage competing priorities, meet tight deadlines, and maintain attention to detail under pressure.
Preferred Qualifications – What Sets You Apart
- Experience within the financial services or insurance industry, especially in retirement planning or customer solutions.
- Exposure to large‑scale strategic projects, change management initiatives, or cross‑functional team leadership.
- Advanced budgeting or financial reporting experience.
- Fluency in additional languages to support a diverse, global stakeholder base.
- Recognition for embodying corporate values and a demonstrated commitment to diversity, equity, and inclusion.
Core Skills & Competencies – Foundations for Success
- Project Management Mindset: Anticipate needs, set clear timelines, and drive deliverables to completion.
- Relationship Building: Cultivate strong, trust‑based partnerships across all levels of the organization and with external partners.
- Process Discipline: Apply structured approaches to workflow, documentation, and compliance.
- Strategic Thinking: Align day‑to‑day tasks with broader business objectives and strategic priorities.
- Adaptability: Thrive in a dynamic environment, embracing change and adjusting priorities with agility.
- Attention to Detail: Ensure accuracy in all communications, reports, and financial entries.
- Technology Savvy: Leverage digital tools to streamline workflows, improve collaboration, and enhance executive effectiveness.
Career Growth & Learning Opportunities at arenaflex
At arenaflex, your development is a top priority. As a senior member of the SCS leadership support team, you will have access to:
- Mentorship Programs: Pairing with senior leaders to broaden your strategic perspective.
- Professional Development Stipends: Funding for certifications, conferences, and continued education.
- Cross‑Functional Rotations: Opportunities to work with compliance, finance, and technology teams, expanding your skill set.
- Leadership Pathways: Potential progression into Office Manager, Executive Operations Manager, or senior project‑lead roles.
Work Environment & Culture – The arenaflex Experience
Our Columbus campus blends modern collaboration spaces with comfortable, business‑casual attire, encouraging creativity and connectivity. We champion a culture built on:
- Extraordinary Care: A genuine commitment to the wellbeing of our members, associates, and communities.
- Inclusive Excellence: A workplace where diverse backgrounds, ideas, and perspectives are celebrated.
- Value‑Driven Action: Consistently living our core values—Integrity, Teamwork, Innovation, and Accountability.
- Community Impact: Volunteering initiatives, charitable partnerships, and sustainability programs that extend our care beyond the office.
Compensation, Perks & Benefits – What We Offer
While exact salary ranges are confidential, we provide a competitive total rewards package that includes:
- Comprehensive medical, dental, and vision coverage.
- Life insurance, short‑ and long‑term disability benefits.
- Generous paid time off (minimum 18 days for new hires, prorated), plus 9 paid holidays, 8 hours Lifetime PTO, and 8 hours Unity Day PTO.
- Company‑matched 401(k) contributions and a fully funded pension plan.
- Flexible work arrangements with a three‑day on‑site requirement.
- Professional attire policy (business casual) and on‑site wellness resources.
- Employee assistance programs, tuition reimbursement, and continuous learning platforms.
How to Apply – Join the arenaflex Team
If you are ready to bring your expertise, energy, and passion for extraordinary care to a purpose‑driven organization, we encourage you to submit your application today. Click the link below to start the process:
Apply Now – Senior Executive Administrative Assistant – Strategic Customer Solutions
Conclusion – Your Next Career Chapter Starts Here
At arenaflex, you’ll do more than manage calendars—you’ll help shape the strategic future of a company that protects millions of lives and livelihoods. If you thrive in a high‑performing, values‑centered environment and are eager to make a tangible difference every day, we want to hear from you. Join us, and be part of a team where extraordinary care is not just a promise, but a daily reality.
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