Join the Rentokil-Terminix Family: A Global Leader in Pest Control and Services
Welcome to Rentokil-Terminix, a world-class organization with a legacy of excellence spanning over 90 countries. As a trusted partner to many leading brands, we serve consumer and business customers across multiple industries. Our mission is to "protect people, enhance lives, and preserve the planet." We're now looking for a skilled and motivated Senior Customer Care Representative to join our team remotely and be part of our success story.
Position Overview
We're offering an exciting opportunity for a Senior Customer Care Representative to work from the comfort of their home. As a key member of our customer care team, you will handle inbound service inquiries, create leads, and sell new services to customers. This is a service + sales role, and we're committed to your success. With a starting compensation of $17/hr, plus commission and opportunities to work extra hours, you can earn up to $45K+/year. Enjoy full benefits from day one, paid vacation, and career growth opportunities through various career paths.
Key Responsibilities
- Handle inbound service inquiries, create leads, and sell new services to customers, turning great service into revenue-generating contacts.
- Offer creative Home Inspection leads to all customers that qualify.
- Identify the needs of current and new customers and offer products to close sales and generate revenue and commissions.
- Achieve one call resolution; using all available resources to resolve customers' issues.
- Cultivate and maintain ongoing customer relationships.
- Develop general knowledge of the organization, products, and/or services.
- Demonstrate excellent verbal communication skills with the ability to overcome objections and de-escalate situations.
- Use computerized systems for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting.
- Communicate with branch personnel to resolve service and scheduling issues.
- Initiate outbound customer service calls for various campaigns.
- Assist with collecting payments that have gone to collections due to non-payment.
Requirements and Qualifications
Essential Qualifications:
- High school diploma or GED.
- Combined 1-2 years of sales and customer service experience.
- Ability to use computer-related technology.
- Basic knowledge of Google Suite and Microsoft Windows.
- Ability to type 25 wpm (preferred).
- Good verbal, written, and interpersonal communication skills.
- Must be able to meet the standard KPI required metrics.
- Ability to maintain professional communication and remain efficient in a fast-paced environment.
- Good problem-solving skills.
- Ability to work flexible schedule, including weekends and holidays.
- Must be dependable and consistently punctual for all scheduled shifts.
Preferred Qualifications:
- Experience in a remote work environment.
- Knowledge of pest control and related services.
- Certifications or training in customer service, sales, or a related field.
Skills and Competencies
To succeed in this role, you should possess:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and meet KPI metrics.
- Self-motivation and discipline to work independently in a remote setting.
- Basic technical skills, including proficiency in Google Suite and Microsoft Windows.
Career Growth Opportunities and Learning Benefits
At Rentokil-Terminix, we're committed to your growth and development. We offer:
- Multiple avenues to grow your career.
- Training and development programs.
- Opportunities for advancement and promotion from within.
Work Environment and Company Culture
We pride ourselves on being a world-class team that rewards high performance and prioritizes health, safety, and flexibility. Our company culture is built on:
- A commitment to diversity and inclusion.
- A drug-free workplace.
- Equal opportunity employer status (minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity).
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- $17/hr starting compensation, plus commission.
- Opportunities to work extra hours and earn additional income.
- Full benefits from day one (for full-time colleagues), including medical, dental, vision, disability, and life insurance.
- 401(k) retirement plan with company-matching contributions.
- Vacation days and sick days.
- Company-paid holidays and floating holidays.
Why Choose Us?
By joining the Rentokil-Terminix family, you'll be part of a global leader in pest control and services. We offer:
- A professional trajectory filled with opportunity.
- Competitive pay and performance incentives.
- A company mindset that prioritizes health, safety, and flexibility.
How to Apply
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
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