Join the Magic of Disney as a Sales Support and Services Manager
Are you a seasoned professional with a passion for delivering exceptional customer experiences and leading high-performing teams? Do you have a knack for driving business growth and improving operational efficiency? If so, we have an exciting opportunity for you to join the Disney team as a Sales Support and Services Manager for Disney Vacation Club.
As a Sales Support and Services Manager, you will play a critical role in driving the success of Disney's Vacation Club business, providing leadership and guidance to a team of Cast Members, and ensuring seamless execution of sales and customer support operations across various Disney properties, including Disney Cruise Line and Walt Disney World Resort.
About the Role
In this full-time, remote role, you will be responsible for leading multiple areas of the business, including several Business Centers on Disney Property, virtually, and on board Disney Cruise Line. You will provide direction and mentorship to the Activities team, empowering them to achieve elevated levels of service for both Cast and Guests. Your primary focus will be on improving the Guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion strategy.
Key Responsibilities
- Lead multiple areas of the business, including several Business Centers on Disney Property, virtually, and on board Disney Cruise Line, ensuring that infrastructure and resources are effectively managed.
- Provide direction and mentorship to the Activities team, empowering them to achieve elevated levels of service for both Cast and Guests.
- Effectively communicate team expectations, manage team performance, and evaluate individual contributions to drive improvements in operational efficiency.
- Focus on improving the Guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion strategy.
- Implement strategic initiatives while fostering a positive approach to change management among Cast Members in a dynamic, fast-paced environment with shifting needs.
- Collaborate with leaders from Non-Task departments to provide valuable input and guidance to the Sales and Lead Generation teams working within the Business Activity.
- Oversee and coordinate DVC's presence on Disney Cruise Line, including transportation logistics, Guest communication, and integration with the cruise line's operations.
- Manage virtual event productions, ensuring seamless communication and integration of virtual sales activities, while also optimizing the use of technology for training and development purposes.
- Collaborate with operations teams at Walt Disney World Resort to align sales strategies, infrastructure requirements, and Guest experience enhancements.
- Ensure that the necessary infrastructure, both physical and technological, is in place to support sales operations across various locations.
- Collaborate with production teams to create compelling collateral materials that support sales efforts and enhance the Guest experience.
Essential Qualifications
To be considered for this role, you must have:
- 2+ years of experience supporting outreach team operations.
- A deep understanding of the sales cycle, including customer engagement and conversion process.
- A comprehension of workforce and scheduling functionality critical for managing operational resources.
- The ability to identify, support, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction.
- The capacity to lead and direct Cast performance and drive operational improvements.
- A commitment to diversity and fostering an inclusive work environment.
- The ability to collaborate with partners and provide solutions that align strategic objectives and support dynamic processes.
- Proficiency in prioritizing and managing projects and deadlines in a dynamic and constantly evolving environment.
- Skill in working with presentations before groups.
- Advanced proficiency in utilizing various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint.
- Availability to travel and work on board Disney Cruise Line.
- The ability to be flexible with work schedule, including evenings, weekends, and holidays.
Preferred Qualifications
While not required, the following qualifications are highly preferred:
- 2+ years of experience as a Guest Experience Manager.
- Knowledge of Walt Disney World policies and procedures.
- Workforce Management Experience.
- Experience with continuous improvement processes.
- Experience effectively managing vendor relationships.
- Proficiency in utilizing software like Avaya/Telecom and customer relationship management (CRM) programs.
- Experience with IT systems to plan virtual show meetings.
What We Offer
As a Disney employee, you will have the opportunity to be part of a world-renowned brand, working with a talented team of professionals who are passionate about delivering exceptional Guest experiences. You will also enjoy a competitive hourly rate of $25, as well as a range of benefits and perks, including:
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A comprehensive benefits package.
- Access to exclusive Disney perks and discounts.
- The chance to work on exciting projects and initiatives that drive business growth and improve Guest experiences.
Company Culture
At Disney, we are committed to fostering a culture of inclusivity, diversity, and respect. We believe in creating an environment where everyone feels valued, supported, and empowered to succeed. As a Disney employee, you will be part of a community that is dedicated to making a positive impact on the world around us.
Why Join Disney?
If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Sales Support and Services Manager, you will play a critical role in driving the success of Disney's Vacation Club business, and you will have the opportunity to make a real impact on the Guest experience.
Don't miss this chance to join the Disney team and be part of a world-renowned brand that is shaping the future of entertainment and hospitality. Apply now and take the first step towards a rewarding and fulfilling career with Disney.
To learn more about this opportunity and to apply, please visit our website. We look forward to hearing from you!
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