Unlock a World of Opportunities with American Airlines
Are you ready to embark on a journey that will take you to new heights, both professionally and personally? Join the American Airlines family and become part of a dynamic team that is passionate about delivering exceptional experiences. As an integral member of our team, you'll have the opportunity to develop your skills, master new technologies, and advance your career while having a great time.
About the Role: Engineer, IT Infrastructure
This is an exciting opportunity to join the Data Technology Group within the Information Technology Division at American Airlines. As an Engineer, IT Infrastructure, you will be responsible for executing both traditional and cloud-based infrastructure implementations based on designs from infrastructure architects. If you're passionate about IT infrastructure, cloud technologies, and DevOps, this is the perfect role for you.
Key Responsibilities:
- Provide expert understanding of concepts related to server load balancing, WAS clustering, and other application scaling concepts.
- Troubleshoot and resolve middleware issues across development, testing, and production environments.
- Proactively monitor local and remote data center operations and hardware, including UPSs, air conditioning, power, facility security systems, and all data center processes and procedures.
- Foster a culture of sharing and collaboration among the team.
- Stay up-to-date with systems technology best practices and evolving technologies to maintain domain expertise and recommend improvements or changes.
- Support communication and response processes by responding to customers on infrastructure issues, support, and infrastructure status, and advising and escalating on any prolonged or significant issues.
- Manage and maintain Windows Active Directory, including DNS and Group Policies.
- Provide guidance to lower-level professionals and assist when and where necessary.
- Travel as required.
- Compulsory rotational schedule for available to work off-hours support.
Requirements for Success
Essential Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline, or equivalent experience/training.
- 3 years of experience as a network or infrastructure engineer or administrator.
Preferred Qualifications:
- Graduate degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering, or related technical discipline, or equivalent experience/training.
- 3+ years of experience as a network or infrastructure engineer or administrator.
Skills, Licenses, and Certifications:
- Advanced ability to design strategically for current and future business conditions, including future technology and business architecture changes to create flexible, adaptable solutions.
- In-depth knowledge of IT business operations, systems requirements, and processes.
- Demonstrated expertise in the following:
- Server Administration - Linux (RHEL/CentOS 7/8) and Windows (2012/2016).
- Infrastructure as Code - Terraform, Python, Bash, and PowerShell.
- Cloud Technologies - Design, development, and delivery of cloud-native applications (Microsoft Azure, AWS, IBM Cloud).
- DevOps - CI/CD, GitHub, Artifactory, or Jenkins.
- Containerization - Docker, Kubernetes, Cloud Foundry.
- Server and Application Monitoring - Dynatrace, LogDNA, and SysDig.
- Ability to analyze complex issues and implement solutions or workarounds.
- Ability to work on multiple tasks simultaneously with a keen desire to learn and grow depth of knowledge.
- Ability to thrive in a high-pressure environment and influence best practices.
- Demonstrated initiative, flexibility, and ability to adapt to changing needs and workplaces.
- Proficiency in Agile project management methodology, specifically within the infrastructure area.
What You'll Get
At American Airlines, we offer a comprehensive benefits package that includes:
- Medical benefits: Access to your health, dental, prescription, and vision benefits from day one, as well as virtual doctor visits, flexible spending accounts, and more.
- Wellness Programs: Tools, resources, and support to help you be your best self.
- 401(k) Program: Available upon hire, with employer contributions available after one year, depending on the workgroup.
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, travel, and more.
Be Yourself at American Airlines
At American Airlines, we pride ourselves on being an inclusive and diverse workplace. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and stakeholders, helping employees reach their full potential and creating a workplace that is inclusive and responsive to the needs of our diverse world.
Join Our Team
If you're ready to feel a deep sense of pride and fulfillment as you play a critical role in keeping the world's largest carrier running smoothly, while caring for people on life's journey, then we want to hear from you. Apply now and become part of the American Airlines team!
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