Note: The job is a remote job and is open to candidates in USA. Talkdesk is a cloud contact center leader focused on redefining customer experience. The Solutions Engineer for Healthcare & Life Sciences will provide business-driven consulting to customers, leveraging deep knowledge of healthcare environments and engaging throughout the sales lifecycle.
Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations
- Uses their in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software
- Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs that were uncovered during Discovery
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
- Assists with scoping SOWs for customer implementations as needed
- Scopes, executes and manages customer pilots and POCs
- Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
- Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
- Assists with marketing and demand generation events as necessary
Skills
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience
- 1-3 years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers
- Ability to command the attention in a room by delivering compelling presentations and demonstrations
- Good problem solving skills, including the ability to meet a business requirement with a technical solution
- Ability to communicate complex technical concepts to both technical and non-technical audiences
- Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus
- Knowledge of UCaaS, CCaaS software is a plus
- Knowledge in web / scripting technologies is a plus
- Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST
- Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs
- Experience in SaaS, including 2+ years supporting healthcare-specific customers
- Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.)
- Strong internal and external collaboration skills; proven success working with healthcare compliance, security, and IT stakeholders
- Willingness to travel 20–50% for customer and internal meetings
Benefits
- Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits : 401(k) plan
- Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
- Paid Holidays : Talkdesk offers 14 paid holidays each year.
- Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company Overview
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.talkdesk.com.Company H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships, with 1 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now