Note: The job is a remote job and is open to candidates in USA. American Express Global Business Travel is a company that values inspiration in travel and aims to make a positive impact in the industry. As a Travel Consultant, you will provide outstanding service to corporate business clients, advising and arranging travel while ensuring compliance with travel policies and regulations.
Responsibilities
- Advise and arrange travel for corporate business customers
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use Global Distribution Systems (GDS)- Sabre
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Skills
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise - Sabre
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Benefits
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Company Overview
American Express Global Business Travel provides travel management services and organizes meetings, events, and business travel services. It was founded in 2014, and is headquartered in Jersey City, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.amexglobalbusinesstravel.com/.
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