Note: The job is a remote job and is open to candidates in USA. Carrum Health is a health tech company transforming how healthcare is delivered and experienced. The Provider Operations Associate role is designed for an organized and motivated individual to support the Provider Operations & Account Management team, ensuring smooth operations for providers and patients while collaborating on various tasks.
Responsibilities
- Collaborate closely with the Account Management team to efficiently implement new COE services
- Support updates in the care app, Salesforce, implementation tickets, and shared drives to ensure accurate information management
- Oversee daily provider billing tasks and collaborate with internal finance teams to ensure the timely and accurate reconciliation of accounts
- Track operational KPIs and pull data to provide actionable insights to the team, helping to continuously improve our provider relationships and processes
- Organize and manage critical documentation in Confluence and the care app to ensure all internal stakeholders have access to accurate, up-to-date information about our provider partnerships
- Identify small operational inefficiencies, propose solutions, and assist in implementing basic process changes to streamline workflows and enhance team productivity
- Use the correct channels of communication to proactively ask for help, provide project updates, and collaborate with diverse internal teams to align operations with broader company goals
Skills
- 0–2+ years of experience
- A high degree of organization, ability to meet deadlines, and precise attention to detail
- Strong time management skills and the ability to deliver great work independently when given well-defined tasks
- Adaptability: You are comfortable managing multiple competing priorities. When faced with ambiguity or challenges, you seek help when needed but keep trying until you resolve the issue at hand
- A growth mindset: You are eager to learn and grow in an evolving role. You actively seek out feedback on your work and take ownership of your development path
- Data fundamentals: You are capable of reviewing and reporting on data to support team objectives
- A positive attitude and a spirit of generosity to go above and beyond for our provider partners, our members, and your internal colleagues
- Integrity: The ability to appropriately handle confidential information and adhere to HIPAA requirements
- A team-player mentality: A desire to work in a start-up environment with an 'all hands on deck' attitude
- Resourcefulness: As an early member of a startup, we need people who take initiative. You look for small operational inefficiencies and offer suggestions to streamline workflows or improve your own performance
- Collaborative spirit: A passion for working alongside diverse internal teams (sales, operations, client success, data, and product) to align your operational tasks with broader company goals
- Bachelor's Degree
- Exposure to, or a strong willingness to learn, various data tools (Tableau, Google Sheets, Excel)
Benefits
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
Company Overview
- Carrum Health is a value-based centers of platform that ensures patients receive quality and less expensive care. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.carrumhealth.com.