Note: The job is a remote job and is open to candidates in USA. Kiavi is one of the nation’s largest private lenders to residential real estate investors. The Loan Analyst team at Kiavi works cross-functionally to process loans and provide exceptional customer service throughout the mortgage process.
Responsibilities
- Analyze loan applications, collect essential documents, and obtain third-party reports
- Reach out to customers and third parties via phone, email, & text to obtain documents or essential information, provide proactive status updates, and answer customers’ questions relating to required documents within the expected timeframe
- Serve as the primary point of contact for customers throughout the processing and underwriting stages, providing personalized assistance and support
- Reviewing and analyzing documents against our credit policy, with the goal of getting the loan ready for an underwriting decision
- Meet and exceed your daily and monthly quotas for new application reviews while upholding our high standards for quality
- Identify potential roadblocks or credit policy alignment issues and work with sales and other operations teams to determine the best approach
- Work closely with your cross-functional team to meet and exceed weekly and monthly processing and funding goals
- Contribute to cross-functional projects or assigned initiatives as needed. Examples may include testing new systems, procedures, or credit policies, functioning as a power user, training or mentoring new hires, data and reporting, etc
- Attend and regularly give feedback in team meetings
Skills
- Associate's or Bachelor's degree or equivalent experience in business or a departmentally related field
- 1-2 years of successful professional experience as a Loan Analyst/Processor and/or 2-3 years of successful professional experience within the mortgage lending industry
- You have a track record as a self-starter with a strong desire to learn and grow your capacity
- You have strong computer skills, including experience with Microsoft Word & Excel/Google Suite
- You have the ability to define problems, collect data, establish facts, and draw valid conclusions
- You look for ways to apply technology to help solve business problems
- You have outstanding verbal and written skills that will enable you to provide an excellent customer experience with borrowers and business partners
- You are open to giving and receiving feedback, comfortable speaking up and asking questions, and able to follow a proven process
- You are flexible and can work in a dynamic environment of rapid change
Benefits
- Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
- Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.
- Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
- Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
- Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
- Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
- 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.
Company Overview
Kiavi is a tech-enabled lender that provides residential real estate investors with financing solutions for property investments. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.kiavi.com.Company H1B Sponsorship
Kiavi has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2024, 2 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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