At arenaflex, we're revolutionizing the insurance economy with intelligent experiences that simplify and enhance the claims and repair journey. As a Remote Inbound Customer Service Representative, you'll play a vital role in empowering our customers, medical providers, patients, and billing services with exceptional support and guidance. If you're passionate about delivering outstanding customer experiences, have a strong technical aptitude, and are eager to grow your career, we invite you to join our team.
**About arenaflex**
arenaflex is a leading cloud platform that empowers more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Our purposeful innovation and strong connections empower the people and industry relied upon to keep lives moving forward when it matters most.
**The Role**
As a Remote Inbound Customer Service Representative, you'll be responsible for answering inbound calls from medical providers, patients, and billing services to assist in explaining services and claims information. You'll work in a remote environment, with full-time hours available between 7:00 am and 7:00 pm Central Time Zone, Monday through Friday. Our starting wage is $19.00 per hour, with opportunities to earn more through incentives and promotions.
**Key Responsibilities:**
* Respond to incoming claim calls and log data into our proprietary medical bill review system
* Provide explanation of benefits, services, and claims/reimbursement procedures
* Interface with providers, patients, billing services, and insurance adjusters in a professional manner
* Meet or exceed performance metrics and quality standards
* Collaborate with internal teams to resolve customer issues and improve processes
**Requirements:**
* Ability to train and work in a remote environment
* No prior medical insurance experience is required; we'll train individuals who are willing to continue learning and growing
* High school diploma or equivalent
* 1-2 years prior customer service experience required
* Excellent verbal and written communication skills
* Attention to detail
* Ability to multi-task with customer interactions and various applications
* Positive attitude and desire to provide outstanding customer service
* Ability to learn basic medical terminology
* Weekday schedule flexibility
* Career-oriented and strong technical aptitude
* Ability to work independently in a quiet and professional work environment free of distractions
* High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
**Career Growth Opportunities and Learning Benefits:**
* Clear career path with promotional opportunities and pay increases available within 1 year dependent upon performance
* Opportunities to earn up to $200 extra per month and up to 4 hours of extra Paid Time Off
* Annual company bonus of up to 7% based on performance
* Comprehensive training and development programs to enhance your skills and knowledge
* Collaborative and supportive team environment that encourages growth and learning
**Work Environment and Company Culture:**
* arenaflex is committed to providing a work environment that is inclusive, diverse, and respectful
* Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection
* We celebrate our employees for who they are and all they bring to our organization
* Every voice is heard and is important to our success
* We offer a range of benefits and perks to support your well-being and career growth
**Compensation, Perks, and Benefits:**
* Competitive compensation package, including a starting wage of $19.00 per hour
* Opportunities to earn incentives and bonuses based on performance
* Comprehensive benefits package, including 401K Match, Paid Time Off, and Annual Incentive Plan
* Performance Bonus and Comprehensive health insurance
* Adoption Assistance, Tuition Reimbursement, and Wellness Programs
* Stock Purchase Plan options and Employee Resource Groups
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are eager to grow your career, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our recruiters. We'll review your application and contact you if there's a role that seems like a good match.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
**Join our Team:**
At arenaflex, we're committed to empowering our employees to make real-life impacts, advance in their careers, and contribute to our success. We celebrate our employees for who they are and all they bring to our organization. Every voice is heard and is important to our success. Join our team and be part of a dynamic and innovative organization that's shaping the future of the insurance economy.