Note: The job is a remote job and is open to candidates in USA. OCHIN, Inc. is a healthcare organization that offers a Health Information and EHR Systems Analyst training program to prepare students for roles in managing healthcare data and electronic health record systems. The program includes hands-on training in various tools and aims to equip learners with the skills necessary to support healthcare IT environments and improve patient outcomes.
Responsibilities
- Review communications from OCHIN and internal teams via email and Jira to stay informed of system updates and notifications
- Relay system notifications and updates to appropriate end users to ensure timely awareness and action
- Troubleshoot Epic-related issues in collaboration with end users and support teams, using Jira and other designated channels
- Monitor and manage Epic workqueues including Interface Errors, EMR Errors, E-Prescribing Errors, Failed Fax, Charge Router Errors, and Claim Edits
- Monitor and respond to internal help requests and departed provider pools to support data integrity and workflow continuity
- Attach to and monitor the Default Provider In Basket to ensure timely resolution of outstanding items
- Review and process scanning and indexing issues, including training end users on redaction procedures
- Update and maintain user records (EMPs, SERs, Ella access) and system configurations to support accurate access and functionality
- Build and inactivate user access as needed, following onboarding and offboarding protocols
- Update Fee Schedules, Preference Lists, SmartPhrases, and SmartLists to reflect current workflows and provider needs
- Request destination map updates and maintain Lot Manager to support accurate routing and inventory tracking
- Assist users in optimizing their Epic experience through personalized support and workflow enhancements
- Review Weekly Change Notices and update training documentation and workflows accordingly
- Implement internal trainings on Epic functionality and system updates to support staff development
- Create and modify letter templates to support communication and documentation needs
- Assess existing workflows and contribute to the development of more efficient processes based on operational needs
- Run and review system reports such as Open Encounter Reports and Duplicate Patient Reports
- Maintain the security and integrity of health information by adhering to privacy policies and regulatory standards
- Other duties as assigned
Skills
- Applicants must be residents of California and live within 30-45min from Sacramento, CA
- Must be 18 years or older
- Must have a high school diploma or GED certification
- Must be a U.S. Citizen/National or have a valid Lawful Permanent Resident Alien (not open to non-citizens or Visa holders)
- Must have proficient computer experience (MS Windows & MS Suite (Word, Excel, PP, Outlook)
- Ability to type Net 40 wpm
- Great attention to detail and strict HIPAA compliance
- Analytical and detail oriented
- Able to learn in a self-directed, fast-paced, rapidly changing environment
Benefits
- Eligible for monthly benefits reimbursement of up to $600 (participant cost only). Some restrictions apply.
- Internet Stipend $35/month for 44 weeks
Company Overview
OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. It was founded in 2000, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is https://ochin.org.
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