Remote Guest Communications and Hospitality Management Specialist

Launch Your Career with a Leading Vacation Rental Management Company! We're seeking a highly skilled and passionate Guest Communications and Hospitality Management Specialist to join our dynamic team at Air Concierge. As a remote team member, you'll have the opportunity to work with a cutting-edge company that's revolutionizing the vacation rental industry. With a competitive salary and opportunities for professional growth, this is an exciting chance to elevate your career in hospitality management.

We're a proud SuperHost on Airbnb and Premier host on VRBO, and we're looking for a dedicated collaborator to help us deliver exceptional guest experiences. If you're passionate about providing top-notch customer service and have a strong background in hospitality management, we want to hear from you!

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Key Responsibilities:

• Rapid Response Excellence: Ensure all guest communications receive swift and effective responses within 5 minutes, reflecting our commitment to unparalleled customer service.
• Diverse Expertise: Specialize in managing both long-term and short-term rentals, serving as a booking agent, reservations manager, vendors coordinator, and more.
• Booking Wizardry: Make and process reservations with precision, confirming OTA's/Channel Distribution bookings on platforms like Airbnb, VRBO, Google, Hopper, etc. Keep calendars updated and tasks organized.
• Exceptional Communication Skills: Provide accurate information to guests via text, phone, and email. Handle reservations with finesse, confirming online bookings and maintaining seamless communication throughout guests' journeys.
• Concierge Extraordinaire: Offer concierge assistance, guiding guests on services, recreation, restaurants, and other local activities.
• Financial Savvy: Collect funds for rent, taxes, and other charges, ensuring seamless financial transactions (all online, of course).
• Tech-Driven Connectivity: Maintain zero downtime in internet/connectivity, ensuring uninterrupted guest support is a must.

Tech Savvy Requirements: Familiarity with vacation rental PMS systems such as Hostaway and Lodgify. Proficiency in tools like Slack, Google Suite, OpenPhone, Airbnb, VRBO, Dropbox, Jotform, and more.

Bonus Points: Previous experience working for Airbnb (Case Manager/Support Ambassador) is a significant plus!

Why Join Us? Be part of a dynamic team shaping the future of vacation rentals. Opportunities for professional growth and skill development await!

How to Apply: Please record a quick video (3-5 minutes) where you talk to us about:

• Yourself, what you studied, and what you like to do in your free time
• Your work experiences
• Why you left your last job and what you learned from it
• Whether you'll work from home or a public place
• A brief description of a time you dealt with a guest issue or conflict and the steps you took to resolve it

Upload your video using the Loom feature from the Upwork Messages.

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We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together!

Apply Now