Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform that provides integrated SaaS solutions to service-based businesses. They are seeking an Account Manager to maintain existing accounts, resolve customer issues, and optimize customer experiences with DrChrono.
Responsibilities
- Serve as a point of contact for assigned customer accounts and maintain existing contracts
- Respond professionally to urgent inbound phone calls from existing DrChrono customers
- Be a point of contact to handle and resolve customer complaints from customers in your territory
- Identify and escalate priority issues, bugs, or product feature recommendations
- Educate DrChrono customers about new product offerings
- Schedule regular check-ins with our customers to fully optimize their DrChrono account
- Troubleshoot problems and provide relevant information to your clients regarding their accounts
- Onboard and train new clients in all aspects of the DrChrono system
Skills
- Ability to communicate product value and recognize opportunities
- Strong organizational skills and exceptional follow-through abilities
- Goal-oriented and data-driven
- Strong verbal and written communications
- Affable personality that blends well with an innovative and vibrant startup environment
- 1 year of customer service
- 4-year college degree
- Salesforce experience
- EHR / Healthcare experience
- Experience using Salesforce, Slack, Zoom, GSuite, Docusign
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview
EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.evercommerce.com/.
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