Note: The job is a remote job and is open to candidates in USA. RemoteHunter is a diversified national organization supporting 28 million members as a Customer Care professional. The role focuses on assisting with member and provider complaints and escalations, ensuring timely issue resolution, and improving customer experience.
Responsibilities
- Provide timely and appropriate resolutions to escalated issues received from various communication channels
- Serve as a liaison between departments to ensure issue resolution
- Document, track, and resolve complaints and inquiries in writing and/or by telephone professionally and promptly
- Support root cause analysis of member/provider issues and collaborate cross-functionally for enterprise-wide solutions
- Coordinate with contact center team to research escalated inquiries, validate complaints, and evaluate remedy options
- Review complaint trends and develop draft recommendations to enhance member and provider experience and reduce escalations
- Maintain basic knowledge of products and services to support customers accurately
- Research and identify basic claims payment errors and make adjustments when necessary
- Perform other duties as assigned
- Comply with all policies and standards
Skills
- Authorization to work in the U.S. without current or future employment-based visa sponsorship
- High School diploma or GED required
- 1 to 2 years of related experience required
- Availability to work between 9:00am and 6:00pm EST
- Location near Tampa Bay, Florida preferred; position is remote
- Experience with Medicare, Medicaid, and prescription drug plans preferred
- Vocational or technical education and additional on-the-job training or continuous learning may be required
Benefits
- Competitive pay
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible work arrangements including remote, hybrid, field, or office schedules
Company Overview
RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.
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