Note: The job is a remote job and is open to candidates in USA. HGS is a global leader in customer experience management, and they are seeking a Customer Service Representative to enhance customer interactions. The role involves communicating with customers through inbound calls, selling products and services, and providing exceptional customer experiences in a fast-paced environment.
Responsibilities
- Communicate with customers through inbound calls
- You’ll sell, upsell, and cross-sell, identify the unique needs of each customer
- Deliver maximum value when selling products and services such as Cable TV, Satellite TV, Internet, Phone and more
- Identify customer needs through active listening to answer questions and make product recommendations based on the customers' needs
- No customer prospecting. No outbound calling. We will do that for you!
- Sales Professionals receive 20-40 inbound customer prospects per day in a fast-paced, call center environment
- Your goal is to close the sale in just one call by using a consultative and customer-focused approach
- Use multiple computer systems to research products, services, common problems and solutions offered
- Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
- Creating a 'WOW' factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
- Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
Skills
- You are at least 18 years of age
- You have a High School Diploma or equivalent
- You have at least 6 months of customer service experience and you understand the value of coaching / feedback
- Demonstrate a caring, supportive and friendly nature in every interaction
- You're computer savvy, comfortable sitting at a desk and working with multiple monitors
- You're familiar with Android and IOS mobile applications
- You're results oriented and comfortable providing customers with recommendations and solutions
Benefits
- Best in class medical, dental, vision benefits
- Tuition Reimbursement
- Refer-A-Friend bonuses
- Employee assistance programs
- Flexible Schedule Options
- Career advancement in a fast growing organization
- People focused environment where you’ll make lifetime connections and friendships
Company Overview
- HGS is a global provider of technology, AI, and business services, helping organizations transform with confidence. It was founded in 2000, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is https://hgs.cx/.
Company H1B Sponsorship
- HGS has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2022, 5 in 2021, 43 in 2020. Please note that this does not guarantee sponsorship for this specific role.