Join Our Global Payments/TSYS Call Center Team as a Remote Customer Service Representative
Are you a customer service enthusiast with excellent communication skills and a passion for resolving issues? Do you thrive in a fast-paced environment and are comfortable with technology? Global Payments/TSYS is seeking a highly motivated and detail-oriented Remote Customer Service Representative to join our 24/7 call center team. As a key member of our team, you will be the primary point of contact for our clients' customers, providing top-notch service and support via phone, email, SMS, and chat.
About Our Company and the Role
Global Payments/TSYS is a leading provider of payment technology and services, processing millions of transactions daily. Our call center team plays a vital role in ensuring our clients' customers receive exceptional service and support. As a Remote Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing product information in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, SMS, and chat, providing timely and effective solutions to their issues.
- Receive and/or place telephone calls, predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Maintain detailed and current knowledge of the company's/assigned client's products and services.
- Resolve basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates.
- Utilize basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
- Enter required data into client-provided systems and databases.
- Determine basic reasons for customer issues using a client-provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments.
- Begin to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance.
Essential and Preferred Qualifications
To succeed in this role, you will need:
- Excellent communication skills, both written and verbal.
- Strong PC skills, with the ability to navigate multiple computer systems and screens easily.
- Ability to follow a script and adapt to changing situations.
- Strong problem-solving skills, with the ability to remain calm under pressure.
- Eager to learn, with a quick learner mentality and a positive attitude.
- Previous customer service experience, preferably in a call center environment.
- Ability to multitask, switching between different clients and systems.
- Ability to work with little direct supervision.
While not required, having experience in the financial or payment industry, or being multilingual, can be a plus.
Skills and Competencies Required for Success
To excel in this role, you will need to possess:
- Strong customer service skills, with a focus on resolving issues and providing solutions.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously.
- Strong analytical and problem-solving skills.
- Adaptability and flexibility, with the ability to adjust to changing priorities and situations.
- Technical skills, including proficiency in using computer systems and software applications.
Career Growth Opportunities and Learning Benefits
At Global Payments/TSYS, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have opportunities to:
- Develop your customer service skills, with ongoing training and coaching.
- Gain knowledge and understanding of the payment industry and our clients' products and services.
- Advance to more senior roles within the call center, or explore opportunities in other areas of the company.
- Participate in ongoing training and development programs, enhancing your skills and competencies.
Work Environment and Company Culture Highlights
As a remote employee, you will enjoy:
- Flexible working hours, with the ability to work from home or a remote location.
- A dynamic and supportive work environment, with regular check-ins and feedback.
- Opportunities to connect with colleagues and build relationships through virtual team-building activities.
- A culture that values diversity, equity, and inclusion.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A hourly rate of $15.
- Opportunities for career advancement and professional growth.
- A comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- Access to employee discounts and other perks.
Join Our Team!
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative, you will play a critical role in delivering exceptional service to our clients' customers. Apply now to join our Global Payments/TSYS call center team and start your journey to a rewarding and challenging career!
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