The Princeton Review is a leading tutoring, test prep, and college admission services company. The Program Coordinator is responsible for managing course logistics, supporting instructors, and delivering outstanding student and parent support across both in-person and online test preparation courses.
Responsibilities
- Coordinate in-person course logistics to ensure efficient and cost-effective operations with a focus on outstanding student outcomes
- Ensure all courses are staffed with best-fit instructors, while maximizing teacher availability and driving teacher satisfaction in their jobs
- Maintain classroom facilities so that teachers and students have a great environment to teach and learn and have the technology setup and instructional materials they need
- Input and maintain course details accurately in internal systems and undertake daily administrative tasks to ensure the functionality and coordination of team's activities
- Deliver effective student communications with timely, accurate, and compelling information using the brand’s voice
- Deliver effective teacher communications, both regular and ad-hoc, to always keep teachers well informed about their courses and students
- Support enrolled students and their parents through outstanding phone and email customer service aimed at ensuring a delightful and frustration-free experience
- Document all student, parent, and teacher contact to ensure continuity of customer service and provide feedback data to improve all aspects of the customer experience
- Respond to calls, requests and needs of students/parents/teachers in a timely and professional manner
- Ensure all stakeholders (students, parents, teachers) receive timely and accurate communications before, during, and after each program
- Track customer interactions using cases and workflows
- Execute local marketing tactics, including event support, digital promotions, and reputation management (e.g., reviews, testimonials)
- Foster positive relationships with local organizations and community partners as needed
- Coordinate local marketing initiatives (events, email campaigns, partnerships) in collaboration with the General Manager
- Provide great advice, support, and follow-up to prospective students and their parents to ensure that they choose The Princeton Review for their test preparation, academic prep, and admissions needs
- Model collaborative, inclusive engagement with team members across the organization
- Support the execution of local program goals, including enrollment targets, student satisfaction, and operational excellence
- Gather and report on key program metrics to inform decision-making
- Communicate and apply strategy, initiatives, and programs directed by the General Manager and Executive Leadership Team
- Remain flexible and employ a growth mindset to to undertake other duties as assigned
Skills
- You have at least one year of professional experience in operations, customer/client services, or related roles (ideally within the fields of education, test preparation, or admissions). This experience can include part-time positions or internships
- You relish both virtual and face-to-face interactions, including with large groups, and have the ability to travel to Princeton, NJ and Midtown Manhattan, NY several times per month
- You are either already a Princeton Review teacher or excited to meet the requirement to complete training and certification to be a Princeton Review SAT Teacher (with the option to teach courses yourself, after-hours and for additional pay, outside this role)
- You possess an enthusiastic, confident and optimistic demeanor with an ability to thrive in a fast-paced environment
- You attend to every detail, not letting anything fall through the cracks and a knack for anticipating problems and issues before they happen
- You model integrity, professionalism, and inclusivity in all interactions
- You manage your own time well and can work remotely from your manager, teammates, and customers
- You write and speak clearly, directly, accurately, and with personality, with the ability to adhere to a brand voice and abide by the type of grammatical rules tested on the SAT
- You deliver strong customer service with empathy and compassion for students and parents
- You have the experience working collaboratively to achieve objectives
- You have modern tech fluency, including the ability to manage your responsibilities using various communication platforms, Microsoft Office tools, and proprietary platforms
Benefits
- The Princeton Review offers a competitive salary and benefits package, commensurate with experience and skills.
Company Overview
For more than 35 years, students have trusted The Princeton Review to provide resources for better grades, higher test scores, and stronger applications. It was founded in 1981, and is headquartered in Framingham, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.princetonreview.com.
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