CONMED Corporation is seeking a Product Complaint Representative who will act as the primary notification and consolidation point for receiving, processing, analyzing, and reporting product complaints. The role involves maintaining logs, documenting issues, and collaborating with internal groups to ensure timely and compliant handling of complaints.
Responsibilities
- Complete non-reportable rationales during regulatory review
- Review records for accuracy and completion prior to closure
- Maintain problem logs to identify and report recurring issues to quality assurance management and product development to ensure complaints are handled in a timely, compliant fashion
- Serve as initial point of contact for product complaints
- Escalate all product complaints within company guidelines to proper management
- Document and track contact information from reported issues and problems in accordance with company guidelines and external regulatory requirements
- May collaborate with other internal groups to respond to product inquiries and issues
- May directly answer telephone “hot line” and written or Internet-based inquiries regarding company products
- Present data to applicable government agencies and complete required paperwork
- Perform other related duties as required by management
Skills
- High School Diploma or Equivalency
- 1-3 years of experience in a customer service or administrative role
- Must be able to sit/stand for 8 hours a day
- Basic computer skills
- Great customer service skills
- Ability to communicate both written and verbally
- Strong sense of urgency
Benefits
- Competitive compensation
- Excellent healthcare including medical, dental, vision and prescription coverage
- Short & long term disability plus life insurance -- cost paid fully by CONMED
- Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
- Employee Stock Purchase Plan -- allows stock purchases at discounted price
- Tuition assistance for undergraduate and graduate level courses
Company Overview
- CONMED is a global medical technology company that specializes in the development and sale of surgical and patient monitoring products and services that allow our physician customers to deliver high quality care and as a result, enhanced clinical outcomes for their patients. It was founded in 1970, and is headquartered in Utica, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.conmed.com/.