About the position
Chicago Investment Banking Operation opportunity for Deutsche Bank Securities Inc. The Chicago Operations Client Services Team is responsible for liaising with our top-tier US Clients. You will manage all communications directly with the client on all trade related queries in both verbal & written form, while onboarding US Clients. Key tasks you will be managing but not limited to statement generation & access, daily trade volumes, open position reporting issues, and delivery confirmations/notifications.
Responsibilities
• Manage all communications direct with the Client on all Trade related queries in both verbal & written form.
• Provide due diligence on all downstream systems for US supported exchanges to ensure proper trade capture.
• Work directly with LD FO staff on a global level and the Global Head of Client Services.
• Monitor incoming Foreign Market trades for US domiciled clients to guarantee correct setups.
• Research and resolve issues and inquiries regarding exchange or bank regulatory rules.
• Liaise with clients, client service, trade support, trading desks, balancers, and outside firms.
• Work with Compliance on internal department audits and provide documentation for Client inquiries.
Requirements
• Knowledge of Chicago Mercantile Exchange (CME) Group, CFE, ICE-US & Intercontinental Exchange Inc (ICE) Euro products.
• Familiarity with MGE, BM&F, EUREX, ME, & other foreign markets.
• Knowledge and experience with GMI / FIS applications.
• Ability to investigate process automation & improvements.
• Excellent verbal & written communication & management skills.
• Expert MS Office Suite knowledge (Word, Excel, Power Point).
• Strong technological abilities and the capacity to quickly learn proprietary software.
Nice-to-haves
• Experience in conducting root cause analysis.
• Proactive in solving problems.
• Detail-oriented and able to work under strict deadlines.
Benefits
• A diverse and inclusive environment that embraces change, innovation, and collaboration.
• A hybrid working model, allowing for in-office / work from home flexibility.
• Generous vacation, personal and volunteer days.
• Employee Resource Groups support an inclusive workplace.
• Competitive compensation packages including health and wellbeing benefits.
• Retirement savings plans, parental leave, and family building benefits.
• Educational resources, matching gift and volunteer programs.
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