**Job Description:**
Join the blithequark Team: A Purpose-Driven Company Committed to Employee Growth and Development
At blithequark, we believe that our employees are the cornerstone of our business and the foundation to our success. We empower our employees with curated development plans that foster growth and promote rewarding, fulfilling careers. As a Customer Advocate I, you will be part of a dynamic team that is dedicated to providing exceptional service to our members and physicians.
About blithequark
blithequark is a purpose-driven company that is committed to making a positive impact in the lives of our members and the communities we serve. We are a company that values diversity, equity, and inclusion, and we strive to create a welcoming environment where everyone feels valued and respected. Our employees are our greatest asset, and we invest in their professional development to ensure that they have the skills and knowledge they need to succeed in their roles.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advocate I. In this role, you will be responsible for providing exceptional service to our members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. As a Customer Advocate I, you will work in a fast-paced call center environment, conducting research, and spending approximately 85% of your scheduled time on the phone according to business needs.
Key Responsibilities:
- Respond to telephone and written inquiries from members and physicians in a prompt, accurate, and objective manner.
- Conduct research to resolve member and physician inquiries.
- Spends approximately 85% of scheduled time on the phone according to business needs.
- Provide exceptional customer service to members and physicians, ensuring that their needs are met and exceeded.
- Work collaboratively with other team members to resolve complex issues and provide support.
- Stay up-to-date on company policies, procedures, and products to provide accurate information to members and physicians.
Essential Qualifications:
- High school diploma or equivalent.
- 6 months of customer service experience or 6 months of experience in an office environment.
- Data entry and/or typing experience.
- Interpersonal, verbal, and written communication skills.
- Analytical and organizational skills, and independent decision-making skills.
- Ability to spend approximately 90% of scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
Preferred Qualifications:
- 9 months of customer service experience.
- Experience working with various lines of business, such as CDHP, Medicare, Wellness, and Disease Management.
- Knowledge of medical terminology and anatomy.
- Proven ability to learn quickly and adapt to change.
- Referral preference given to applicants able to take and meet testing criteria.
Skills and Competencies:
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced call center environment.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in data entry and typing.
- Knowledge of medical terminology and anatomy (desired).
Career Growth Opportunities and Learning Benefits:
At blithequark, we are committed to the growth and development of our employees. As a Customer Advocate I, you will have access to a range of training and development opportunities, including:
- On-the-job training and coaching.
- Regular feedback and performance evaluations.
- Opportunities for advancement and career growth.
- Access to online training and development resources.
- Professional development plans tailored to your needs and goals.
Work Environment and Company Culture:
As a Customer Advocate I, you will work in a fast-paced call center environment, surrounded by a team of dedicated and customer-focused professionals. Our company culture is built on the values of:
- Customer focus.
- Integrity.
- Respect.
- Collaboration.
- Accountability.
Compensation and Benefits:
We offer a competitive compensation package, including:
- $17.75 - $27.83 per hour.
- Opportunities for advancement and career growth.
- Access to online training and development resources.
- Professional development plans tailored to your needs and goals.
- A range of benefits, including medical, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holidays.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about providing exceptional service to our members and physicians, we encourage you to apply for this exciting opportunity. Please visit our website at
careers.blithequark.com to learn more about this role and to submit your application.
Equal Opportunity Employer:
blithequark is an Equal Opportunity Employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
We look forward to hearing from you!
Apply Now