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Role Description
As a Chat Support Representative & Receptionist, you'll be at the forefront of our mission to influence philanthropy in the animal sheltering industry.
• Respond promptly and professionally to customer inquiries via chat, providing accurate information about our fundraising services and activities.
• Manage the front desk by greeting visitors, answering incoming phone calls, and directing them to the appropriate departments or personnel.
• Assist in maintaining and updating customer records in our database to ensure accurate and up-to-date information for all interactions.
• Collaborate with team members to ensure a seamless flow of communication and support across departments, contributing to overall organizational effectiveness.
• Provide administrative support to the fundraising team, including scheduling meetings, organizing documents, and assisting with event planning as needed.
Qualifications
• Excellent verbal and written communication skills to effectively handle customer inquiries and provide information.
• Proven ability to manage and prioritize multiple tasks with a strong attention to detail and organizational skills.
• Experience in customer service or a related field, demonstrating a commitment to providing exceptional support.
• Proficiency in using chat and customer service software, as well as basic office applications such as Microsoft Office Suite.
• A passion for animal welfare and a genuine interest in supporting fundraising efforts for animal shelters.
• Must be authorized to work in the United States.
Benefits
• 403(b) matching
• 403(b)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Employee assistance program
• Disability insurance
• Paid holidays
Company Description
Animal Shelter Fundraising is a three-time winner (2015, 2016 & 2019) of the International Business Excellence Award for Best Animal Welfare Fundraising Organization in the U.S.A. from Acquisition International.
This award is given to a company that demonstrates ingenuity, creativity and excellence in fundraising within the animal welfare industry. The Arizona-based company is considered by many professionals within the animal sheltering industry to be a key-influencer of philanthropy and fundraising matters in animal welfare.
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