Helpdesk Support Level1 (Remote)
About Company (Work From Home Position)
Empowering Digital Transformation through Social Media & IT Services...
With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies.
Objectives of this role
? Provide quick and effective assistance with information technology systems
? Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
? Listen attentively to customers questions and concerns and offer optimal solutions
? Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
? Work with desktop support engineers to provide customers with superior service
? Represent with professionalism and integrity while helping to advance our company mission
Responsibilities
? Respond to tech inquiries via email, through online chats, over the phone, or in person
? Inform customers about IT products and services
? Walk customers step-by-step through the problem-solving process
? Help with troubleshooting hardware and software
? Follow up with customers to ensure satisfactory service
? Communicate customer feedback to the appropriate internal team members
Skills And Qualifications
? Excellent problem-solving and analytical skills
? Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
? The ability to break down technological processes and deliver clear, step-by-step instructions
? Patient, friendly demeanor with a great aptitude for listening
? Strong verbal and written communication skills
? Commitment to providing exceptional customer service
Preferred Qualifications
? Passion for problem-solving and customer service
? Tech savvy, with experience working in a tech-related field
? Ability to diagnose and resolve a variety of technical issues
? Team-oriented mindset with an openness to constructive feedback
? Eagerness to learn new technologies and systems
? Experience working as an IT help desk technician or in a similar customer support role