John Hancock is a leading international financial services provider, helping people make their decisions easier and lives better. The Financial Consultant role involves deepening relationships with clients and providing financial solutions to help them achieve their retirement goals.
Responsibilities
- You are a vital member of our employee channel phone-based team who is passionate about providing financial education, guidance and fundamental solutions to our exiting IRA customers, referrals from other service centers, etc. and helping customers make good decisions about their existing retirement accounts
- Respond to inbound calls, assess customer needs, and guide clients to allow them to make informed investment decisions
- Ability to quickly analyze and assess the unique needs of the customer and then present options to address those needs
- Be consultative and provide education to provide high quality service and uncover additional assets to deepen client relationships
- Work in a team structure and understand when appropriate, you will refer customers who require more sophisticated advice to more senior advisors on the team
- Stay informed of market trends, retirement regulations, and economic indicators to provide sound guidance helping the customer make informed decisions
- Detailed knowledge of the diverse range of John Hancock Wealth offerings and solutions that are available to our customers
- Assist customers and respond to their questions about their account and investments including asset movement, trading, along with with day-to-day service inquiries
- Deliver outstanding customer experience in a professional manner while assisting clients in their decision-making process
- Achieve monthly productivity targets that includes acting on sales lead opportunities
- Participate in training and coaching development programs crafted to improve skills and provide opportunities for advancement
- Share successful customer engagement experiences and ideas for improvement in execution in a team environment
Skills
- FINRA SIE, Series 6, 63 required and Series 65 required within 6 months of hire date
- Bachelor's degree preferred
- 1-3 years of Financial Services experience, preferably in phone and/or sales roles
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law)
- Full range of statutory leaves of absence
Company Overview
- John Hancock provides financial solutions, including life insurance, mutual funds, and long-term care insurance. It was founded in 1862, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.johnhancock.com.
Company H1B Sponsorship
- John Hancock has a track record of offering H1B sponsorships, with 3 in 2026, 42 in 2025, 53 in 2024, 44 in 2023, 53 in 2022, 45 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.