Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your expertise, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump start your career with a dynamic and growth-oriented company like blithequark.
About the Role
This role is a member of the Payments and Digital Process team within the blithequark Credit Union. The position is responsible for day-to-day operations related to check processing, item processing, direct payments, and funds transfers at blithequark Credit Union. As a Remote Customer Service Representative, you will be the face of blithequark, providing exceptional customer service to our clients and ensuring their needs are met in a timely and professional manner.
Key Responsibilities
- Complete information entry and adjusting capabilities
- Coordinate return items with individuals, outside merchants, the Central Bank, and different institutions
- Assist different departments with fraud detection, member requests, and related Accounting general ledger reconciliations
- Work on member cases/activities assigned
- Follow and maintain policies and procedures to ensure strict compliance with NACHA rules and regulations and Government Banking laws
- Process advance payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy, and result checks
- Review, analyze, and support Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Log, research, and make necessary GL, account changes, and/or returns
- Process Stop Pays and Check Collections
- Complete daily balancing and branch closing
- Acquire information from members for the convenient and accurate processing of international and domestic funds transfer requests
- Research and verify incoming and outgoing funds transfer data
- Communicate with vendors to handle funds transfers
- Understand and be aware of incoming and outgoing funds transfer regulations
- Store check returns, research member returned checks on draft changes, process member checks, verify members for friendly funds transfers, and Federal Reserve verifying and sending funds transfers
- Complete daily processing of workflows related to late returns, source of receipts, foreign collections, and legal charges
Essential Qualifications
To be successful in this role, you will need:
- Bachelor's Degree
- Intermediate Microsoft Excel and Word skills
- Ability to work extended hours in support of business needs
- Ability to exercise excellent customer service skills
- Ability to act in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
- Ability to perform numerical calculations and analyze data
- Ability to effectively prioritize work and meet deadlines under high volume pressure
Preferred Qualifications
While not required, the following qualifications are preferred:
- Past customer/member service experience
- Past banking or Credit Union experience
- Episys/Symitar and processing wires experience
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through either work experience with the software or education and active use of the software
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to training and development programs, mentorship, and opportunities for advancement within the company. You will be able to enhance your skills, knowledge, and career prospects, while working in a dynamic and supportive environment.
Work Environment and Company Culture
blithequark is a company that values diversity, inclusion, and respect for all employees. We believe in creating a workplace culture that is collaborative, innovative, and fun. Our employees are our greatest asset, and we strive to provide a work environment that is engaging, challenging, and rewarding. As a Remote Customer Service Representative, you will be part of a team that is passionate about delivering exceptional customer service and making a positive impact on our clients' lives.
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a salary of $20 per hour, as well as a range of benefits, including:
- Medical benefits: access to health, dental, prescription, and vision benefits from day one
- Wellness programs: tools, resources, and support to help you be your best self
- 401(k) program: available upon hire, with employer contributions available after one year
- Additional benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Service Representative position at blithequark. As a member of our team, you will have the opportunity to make a positive impact on our clients' lives, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join a dynamic and growth-oriented company like blithequark. Apply now and take the first step towards a fulfilling and successful career!
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