Join Our Team and Make a Real Impact
Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you enjoy working in a service-oriented industry where every interaction counts? If so, we invite you to join our team as a Remote Call Center Representative - 1st Shift. At Modivcare, we're dedicated to providing life-enhancing services to our members, and we're looking for talented individuals like you to help us achieve our mission.
About Modivcare and Our Industry
Modivcare is a leading provider of medical alert systems and other healthcare services. Our devices and services help people live independently and safely in their own homes. We're committed to delivering exceptional care and support to our members, and we're looking for team members who share our values and are passionate about making a difference.
Job Summary
As a Remote Call Center Representative - 1st Shift, you will play a critical role in responding to alerts from our devices, helping members across the country during their most vulnerable moments. You will be the face of our company, providing comfort, support, and solutions to our members. If you're a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Successfully complete 21 days of new hire training and pass all required compliance testing
- Monitor a high volume of medical alert, secondary alarms, and inbound phone calls with genuine concern
- Receive alarm system calls or incoming telephone calls regarding emergency and non-emergency situations
- Answer alarms and inbound phone calls according to protocol and determine response requirements and relative priorities of situations
- Dispatch in accordance with established procedures, including determining location and type of response required
- Answer customer questions using scripted and non-scripted responses
- Record details of calls, dispatches, and messages
- Troubleshoot alarm systems and report malfunctions to ensure units receive necessary maintenance
- Answer routine inquiries and relay information and messages to and from appropriate agencies, departments, and individuals or groups requiring notification
- Maintain access to and security of highly sensitive materials
- Perform other duties as assigned
Requirements and Qualifications
Essential Qualifications
- High School Diploma or GED required
- 0+ years of experience in a contact center or customer service environment with heavy phone volume and/or data entry
- Experience in a similar industry or with medical alert systems is a plus
Preferred Qualifications
- Previous experience with customer service software and CRM systems
- Ability to accurately type 35wpm
- Exceptional customer service and people skills
- Ability to learn new technology and processes
- Familiarity with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Skills and Competencies
- Excellent oral and written communication skills
- Ability to work flexible hours, including weekends and overtime when needed
- Self-motivation and ability to work independently and with teams
- Proficient in managing multiple tasks at the same time
- Strong problem-solving and analytical skills
- Ability to remain calm and composed in high-pressure situations
Technical Requirements
- Minimum download speed: 5Mbps
- Minimum upload speed: 2Mbps
- Reliable computer and internet connection
- Headset and microphone
Eligibility
To be eligible for this role, you must live in one of the following states:
- Alaska
- Alabama
- Arkansas
- Florida
- Georgia
- Indiana
- Idaho
- Iowa
- Kentucky
- Louisiana
- Michigan
- Mississippi
- Missouri
- Nebraska
- Nevada
- New Hampshire
- New Mexico
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- West Virginia
- Wisconsin
- Wyoming
Career Growth Opportunities and Learning Benefits
At Modivcare, we're committed to the growth and development of our team members. We offer:
- Comprehensive training programs
- Opportunities for advancement and career growth
- Tuition reimbursement
- Professional development workshops and seminars
Work Environment and Company Culture
We value our team members and strive to create a positive and supportive work environment. Our company culture is built on:
- Exceptional customer service
- Teamwork and collaboration
- Innovation and creativity
- Diversity and inclusion
- Work-life balance
Compensation and Benefits
We offer a comprehensive benefits package, including:
- Competitive hourly rate: $15/hour
- Medical, dental, and vision insurance
- Employer-paid basic life insurance and AD&D
- Voluntary life insurance (employee/spouse/child)
- Health care and dependent care flexible spending accounts
- Pre-tax and post-tax commuter and parking benefits
- 401(k) retirement savings plan with company match
- Paid time off
- Paid parental leave
- Short-term and long-term disability
- Tuition reimbursement
- Employee discounts (retail, hotel, food, restaurants, car rental, and more)
How to Apply
If you're a motivated and compassionate individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
We look forward to hearing from you and discussing this opportunity further.
Apply Now