At blithequark, we deliver mission-critical services and solutions on behalf of our clients, creating exceptional outcomes for them and the millions of people who count on them. As a Remote Call Center Customer Service Representative, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. Our team is dedicated to providing top-notch support to our clients, and we are seeking a highly skilled and motivated individual to join our team.
We are seeking a Remote Call Center Customer Service Representative to provide exceptional support to Medicaid members in Iowa. As a Tier 1 representative, you will be the initial point of contact for inquiries from potential and existing program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. You will also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
To be successful in this role, you will need to have a basic understanding of a call center environment in a customer service role and quality monitoring processes. You will also need to have the ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. Additionally, you will need to have excellent problem-solving skills, be able to work with people of diverse backgrounds, and have a high school diploma or GED.
At blithequark, we offer a competitive hourly rate of $18.00, paid training, and a full benefits package. You will also have the opportunity to work with a team of people who will challenge and inspire you to be the best. Our company culture is positive and employee-friendly, and we offer a variety of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
At blithequark, we are committed to the growth and development of our employees. We offer a variety of training programs and opportunities for advancement, and we encourage our employees to take ownership of their careers. As a Remote Call Center Customer Service Representative, you will have the opportunity to develop your skills and knowledge, and to advance in your career.
Our company culture is positive and employee-friendly, and we offer a variety of benefits and perks to our employees. We are committed to creating a work environment that is inclusive and supportive, and we encourage our employees to be their best selves. As a Remote Call Center Customer Service Representative, you will be working from home, and you will need to have a reliable internet connection and a quiet workspace.
If you are a motivated and skilled individual who is looking for a new challenge, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, and we will be in touch with you soon. We are an equal opportunity employer, and we welcome applications from diverse candidates.
blithequark is an equal opportunity employer, and we consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our website. We are committed to creating a inclusive and accessible work environment, and we welcome applications from diverse candidates.
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