**Job Summary:**
arenaflex is seeking an experienced and skilled Pharmacy Customer Service Associate to join our team in a remote data entry position. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare company that is dedicated to providing high-quality products and services to our customers. We are committed to delivering exceptional customer experiences and are seeking talented individuals who share our values and passion for excellence. Our company culture is built on a foundation of respect, integrity, and teamwork, and we offer a dynamic and supportive work environment that fosters growth and development.
**Key Responsibilities:**
* Provides exceptional customer service to patients and customers, responding to their needs and resolving issues in a timely and professional manner
* Registers transactions on assigned sales register, collects cash, and disburses change as needed; processes voids, returns, delays, discounts, and exchanges as required
* Maintains accurate and up-to-date records, including patient and medication information, and ensures that all data is entered correctly into our systems
* Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, filling prescriptions, and checking for potential interactions
* Reports any prescription errors to the pharmacist on duty and adheres to company policies and procedures regarding prescription errors and the Quality Improvement Program
* Handles calls that do not require individual attention from the pharmacist, including those to doctors
* Processes (revises and resubmits) manual claims for external program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director
* Assists and supports the Pharmacy Division on stock management activities, including ordering, unloading, checking, and storing shipments of medications
* Maintains knowledge of company resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
* Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Builds and maintains displays, including promotional, seasonal, and special displays, and completes resets and corrections as assigned
* Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
* Has working knowledge of store systems and store equipment
* Provides customer service in the photo area, including digital ID photo service, banner print, and creative machine, and sells special photo items
* Takes on web pick-up responsibilities (screens orders in Picture Care, handles requests, and delivers orders to customers as they arrive at the store)
* Assists with external and internal maintenance by ensuring a clean, neat, and well-organized store environment and appearance
* Adheres to all company policies and procedures; maintains respectful relationships with colleagues
* Completes special tasks and other assignments as assigned
**Essential Qualifications:**
* Bachelor's degree
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and knowledge of store systems
* Ability to work a flexible schedule, including nights and weekend hours
* Strong attention to detail and accuracy in data entry
**Preferred Qualifications:**
* Previous experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Proficiency in PC skills
* Knowledge of store stock control
* PTCB certification
**Skills and Competencies:**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Basic computer skills and knowledge of store systems
* Strong attention to detail and accuracy in data entry
* Ability to work a flexible schedule, including nights and weekend hours
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Proficiency in PC skills
* Knowledge of store stock control
* PTCB certification
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a dynamic and supportive work environment that fosters growth and development
* Opportunities for career advancement and professional development
* Access to training and development programs to enhance skills and knowledge
* Collaborative and inclusive team environment
**Work Environment and Company Culture:**
* arenaflex is committed to providing a safe and healthy work environment for all employees
* Our company culture is built on a foundation of respect, integrity, and teamwork
* We offer a dynamic and supportive work environment that fosters growth and development
* Opportunities for collaboration and innovation
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career advancement and professional development
**Conclusion:**
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. arenaflex offers a dynamic and supportive work environment that fosters growth and development, and we are committed to providing a safe and healthy work environment for all employees. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.
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