Introduction to arenaflex
arenaflex is a leading multi-specialty physician-led organization that has been providing access to extraordinary care for over two decades. With a network of over 600 doctors and advanced practice providers, we are committed to delivering high-quality patient care and improving the health and well-being of the communities we serve. Our organization is built on a foundation of excellence, and we are seeking a talented and experienced Part Time Remote Customer Service Specialist to join our team.
Job Overview
As a Part Time Remote Customer Service Specialist at arenaflex, you will be the initial point of contact for patients, healthcare facilities, physicians, clinical staff, and practices, facilitating patient healthcare needs and providing exceptional customer service. You will be responsible for answering a high volume of inbound calls, navigating our electronic health record system, and capturing and documenting demographic and financial information. If you have recent healthcare or customer service experience and are passionate about delivering outstanding patient care, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Navigate the electronic health record system to obtain and validate historical information, capture and document demographic and financial information, and maintain accountability for accurate data entry while ensuring patient privacy and security as outlined by HIPAA.
- Manage a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to the call and providing excellent customer service in a variety of situations.
- Leverage critical thinking with speed and accuracy to identify the reason for the call and take appropriate action based on caller need and acuity, researching complex issues and consulting/escalating to clinical staff when necessary.
- Schedule patient visits based on complex provider preferences, verify and update insurance, and collect and document demographics, maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Manage calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time, and communicating in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations.
Essential Qualifications
To be successful in this role, you will need:
- A High School Diploma or GED
- 2-5 years of experience in customer service or healthcare, with a strong preference for recent healthcare experience
- Typing speed of at least 35 words per minute with 90% accuracy
- Ability to work in a constant state of alertness and in a safe manner, as this is a safety-sensitive position
- Strong critical thinking and problem-solving skills, with the ability to research complex issues and consult/escalate to clinical staff when necessary
- Excellent communication and customer service skills, with the ability to communicate in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in an electronic health record system
- Knowledge of insurance basics, MyChart, and appointment instructions
- Previous experience working in a call center or customer service environment
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with patients, providers, arenaflex staff, and external organizations.
- Customer service skills: Strong customer service skills, with the ability to provide exceptional service in a variety of situations.
- Critical thinking skills: Strong critical thinking and problem-solving skills, with the ability to research complex issues and consult/escalate to clinical staff when necessary.
- Time management skills: Ability to manage multiple tasks and priorities in a fast-paced environment, with a strong focus on productivity and efficiency.
- Technical skills: Proficiency in electronic health record systems, with the ability to navigate and utilize these systems to capture and document demographic and financial information.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Part Time Remote Customer Service Specialist, you will have access to a range of training and development programs, including:
- Comprehensive training on our electronic health record system
- Ongoing coaching and feedback to support your growth and development
- Opportunities for advancement within the organization
- Access to a range of educational resources and programs to support your ongoing learning and development
Work Environment and Company Culture
At arenaflex, we are proud of our company culture and the values that underpin our organization. We are committed to providing a supportive and inclusive work environment that values diversity and promotes excellence. As a Part Time Remote Customer Service Specialist, you will be working remotely, but you will still be an integral part of our team. You will have access to a range of tools and resources to support your work, including:
- A comprehensive onboarding program to support your transition into the role
- Ongoing support and coaching from our experienced team leaders
- Access to a range of technological tools and resources to support your work
- A collaborative and supportive team environment that values open communication and teamwork
Compensation, Perks, and Benefits
At arenaflex, we offer a range of compensation, perks, and benefits to support the well-being and success of our employees. As a Part Time Remote Customer Service Specialist, you will be eligible for:
- Competitive hourly rate
- Comprehensive benefits package, including medical, dental, vision, life insurance, and legal services
- Disability insurance paid for by arenaflex
- Pension Plan/403(b) Plan funded by arenaflex
- 401(k) plan with arenaflex match
- Tuition Assistance available on first day
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays, and personal time
- Adoption assistance
Conclusion
If you are a motivated and experienced customer service professional with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Part Time Remote Customer Service Specialist at arenaflex, you will be an integral part of our team, providing critical support to our patients and healthcare providers. With a range of benefits, perks, and opportunities for growth and development, this is a unique opportunity to join a leading healthcare organization and make a real difference in the lives of others. Apply today to take the first step in your new career!
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