Introduction to blithequark
blithequark is a global leader in providing news and business information, delivering content to consumers and organizations worldwide across various formats, including print, digital, mobile, and live events. With over 130 years of unmatched quality content, blithequark has one of the world's largest news-gathering operations globally. As a renowned company, blithequark is home to leading publications and products, such as The Wall Street Journal, Barron's, MarketWatch, and more. Our commitment to excellence and innovation has made us a trusted source of information for individuals and businesses alike.
At blithequark, we pride ourselves on our ability to adapt to the ever-changing media landscape while maintaining our core values of integrity, respect, and innovation. Our team of dedicated professionals is passionate about delivering high-quality content and exceptional customer service, making us a leader in the industry. If you are a motivated and experienced Data Entry and Customer Support Specialist looking for a new challenge, we encourage you to join our team and contribute to our continued success.
About the Job
We are seeking an experienced and skilled Data Entry and Customer Support Specialist to join our Single Copy Sales (SCS) Allocation Support team. As a key member of our team, you will play a vital role in supporting the distribution and billing of WSJ/Barron's to Discount, Retail, and Convenience accounts. This position involves inbound and outbound customer service interactions, follow-up, and performing determined tasks connected with the office's activities with minimal management. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
As a Data Entry and Customer Support Specialist at blithequark, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and supporting the success of our business. You will be responsible for handling a wide range of tasks, from data entry and customer interactions to problem-solving and process improvement. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Handle account creation and management for various print offices, ensuring accuracy and attention to detail
- Direct record supply management and brings section back, utilizing your organizational skills to maintain efficient processes
- Manage inbound and outbound customer interactions through email and telephone, providing exceptional customer service and support
- Assist customers with questions regarding supply, returns, and research connected with billing inquiries, utilizing your problem-solving skills to resolve issues efficiently
- Work with Sales and Production administrators to support print focus dispatch and routing plans changes, ensuring seamless communication and collaboration
- Assist with all aspects of the customer invoice process, requiring intense attention to detail and the ability to meet strict time targets
- Develop a working understanding of the Lattice Single Copy System and other course and business systems, utilizing your technical skills to improve processes and efficiency
- Collaborate with team members to identify areas for process improvement, implementing changes and enhancements to increase productivity and customer satisfaction
- Participate in training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices
Essential Qualifications
To be successful in this role, you should have:
- Years of general office experience and prior customer service experience, with a proven track record of providing exceptional customer support
- Solid written and verbal communication skills with attention to detail, able to effectively communicate with customers and team members
- MS Word and Excel skills (ability to maintain complex accounting spreadsheets), with a strong understanding of Microsoft Office applications
- The ability to handle multiple tasks and prioritize a varying daily workload, with a focus on meeting deadlines and achieving results
- Willingness to work 9:00 to 5:00 pm and be adaptable to ensure coverage, with a flexible approach to meeting the needs of the business
- High school diploma or equivalent required, with a preference for a degree in a related field (e.g., business, communications, or customer service)
Preferred Qualifications
While not required, the following qualifications are preferred:
- Bachelor's degree in a related field (e.g., business, communications, or customer service), with a focus on developing your skills and knowledge in the industry
- Experience with data entry and customer support software, with a strong understanding of technology and its applications in the workplace
- Knowledge of the publishing or media industry, with a passion for staying up-to-date with industry trends and developments
- Certifications or training in customer service, data entry, or a related field, with a commitment to ongoing learning and professional development
Skills and Competencies
To excel in this role, you should possess:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members
- Strong problem-solving and analytical skills, with a focus on resolving issues efficiently and effectively
- Ability to work in a fast-paced environment with multiple priorities, with a flexible approach to meeting the needs of the business
- Attention to detail and organizational skills, with a strong understanding of process and procedure
- Basic computer skills and familiarity with Microsoft Office, with a willingness to learn and adapt to new technologies
- Ability to work independently and as part of a team, with a focus on collaboration and teamwork
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Data Entry and Customer Support Specialist, you will have access to:
- Training and development programs to enhance your skills and knowledge, with a focus on industry trends and best practices
- Opportunities for career advancement and professional growth, with a commitment to promoting from within
- A collaborative and dynamic work environment that fosters innovation and creativity, with a focus on teamwork and collaboration
- A comprehensive benefits package, including medical, dental, and vision coverage, retirement plans, and paid time off, with a focus on supporting your overall well-being
- Education benefits and professional development opportunities, with a commitment to ongoing learning and growth
Work Environment and Company Culture
Our company culture is built on a foundation of:
- Integrity and transparency, with a focus on honesty and accountability
- Respect and inclusivity, with a commitment to diversity and equality
- Innovation and creativity, with a focus on staying ahead of the curve and driving industry trends
- Collaboration and teamwork, with a focus on building strong relationships and achieving common goals
We strive to create a work environment that is engaging, challenging, and rewarding, where our employees can thrive and grow professionally and personally. Our team is passionate about delivering exceptional customer service and supporting the success of our business, and we are committed to making blithequark a great place to work.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $32, as well as a comprehensive benefits package, including:
- Complete medical, dental, and vision coverage, with a focus on supporting your overall well-being
- Retirement plans and paid time off, with a commitment to supporting your long-term financial security
- Education benefits and professional development opportunities, with a focus on ongoing learning and growth
- Employee travel program and membership discounts, with a focus on providing perks and benefits that enhance your work-life balance
- Referral program and other perks, with a focus on recognizing and rewarding your contributions to the business
Conclusion
If you are a motivated and experienced Data Entry and Customer Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this role offers a unique chance to join a leading global company and contribute to its success.
Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family! We are excited to review your application and discuss how you can contribute to our continued success.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and discuss how you can join our team of dedicated professionals. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
Apply Now