Introduction to Workwarp and the Role
Workwarp is a leading provider of technical support services, and we are seeking an experienced Field Technical Support Specialist to join our team. As a Field Technical Support Specialist, you will be responsible for providing top-notch hardware support and related services to HP's Print & PC Products customers. This is a unique opportunity to work with a high-performance team of self-starting, technical/mechanical service delivery professionals who are passionate about delivering exceptional customer experiences.
Job Overview
In this role, you will be responsible for installing, repairing, and relocating various types of HP printers, PCs, and related technology on customer sites within a defined geography. You will be the face of our company, interacting with customers, understanding their needs, and providing solutions to ensure their complete satisfaction. This is a fast-paced, constantly changing environment that requires a positive approach, demonstrated success at handling multiple stressors, and a strong ability to work independently.
Key Responsibilities
- Maintain high-level customer satisfaction by clarifying customer needs and ensuring that they are met
- Handle customer-relation problems promptly and appropriately, escalating issues according to established procedures
- Provide hardware and software service, post-sales or service delivery support for local accounts on standard systems
- Maintain, track, and optimize large part inventory in your vehicle
- Respond to service, product, technical, and customer-relations questions
- Safely operate a company vehicle and adhere to regular maintenance requirements
Requirements and Qualifications
To be successful in this role, you will need to possess a strong mechanical aptitude, working with tools and various alignment apparatus. You should be able to troubleshoot various hardware problems logically and systemically on printers and PCs, and have experience working with third-party software, networks, and switches.
Essential Qualifications
- Valid CO driver's license
- Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight
- Availability to work both scheduled and unscheduled overtime
- Participate in assigned work during non-traditional workdays, holidays, and shift work
- Onsite customer-facing experience
- Technical/mechanical printer hardware repair experience
- Demonstrated technical/mechanical aptitude for learning new technology
- High School diploma or equivalent, plus additional hardware technology training. College preferred.
Preferred Qualifications
- Degree holder with no less than 1 year of relevant working experience
- Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
- Ability to build and maintain ongoing relationships with customers, peers, and support partners
- Ability to perform while under high-pressure situations
Skills and Competencies
To excel in this role, you will need to possess a range of skills and competencies, including:
- Strong mechanical aptitude and ability to work with tools and various alignment apparatus
- Ability to troubleshoot various hardware problems logically and systemically on printers and PCs
- Excellent communication and customer service skills
- Ability to work independently and prioritize multiple activities and issues
- Strong business acumen and understanding of financial perspectives on the business
- Ability to exercise solid business-based decision-making skills, taking appropriate risk to ensure that both HP's and the customer's business needs are met
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As a Field Technical Support Specialist, you will have access to a range of training and development opportunities, including:
- Ongoing technical training and support to ensure you have the skills and knowledge needed to succeed in your role
- Opportunities to work on a range of HP products and technologies, including printers, PCs, and related hardware
- Professional development opportunities, including mentorship and coaching from experienced technical support professionals
- Opportunities to advance your career within the company, including leadership and management roles
Work Environment and Company Culture
At Workwarp, we pride ourselves on our positive and supportive work environment. As a Field Technical Support Specialist, you will be part of a high-performance team that is passionate about delivering exceptional customer experiences. Our company culture is built on a range of values, including:
- A commitment to customer satisfaction and excellence
- A focus on teamwork and collaboration
- A culture of continuous learning and development
- A commitment to diversity, equity, and inclusion
Compensation, Perks, and Benefits
We offer a competitive salary range of $22.00 to $26.50 per hour, depending on experience and location. In addition to your salary, you will also be eligible for a range of benefits, including:
- Health, dental, and vision insurance
- Long-term and short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time-off policies, including paid parental leave, holidays, and paid time off
Conclusion
If you are a motivated and customer-focused individual with a passion for technology and a commitment to excellence, we encourage you to apply for this exciting opportunity. As a Field Technical Support Specialist at Workwarp, you will have the chance to work with a range of HP products and technologies, develop your skills and knowledge, and advance your career in a supportive and dynamic environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story.
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