Are you a highly motivated and detail-oriented individual looking for a challenging role that offers flexibility and growth opportunities? Do you have a passion for delivering exceptional customer service and a strong background in data entry? If so, we invite you to join arenaflex as an Experienced Customer Support/Data Entry Specialist. This is a fully remote role, allowing you to work from anywhere and enjoy a better work-life balance.
At arenaflex, we are dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our team is passionate about making a difference in people's lives, and we are seeking like-minded individuals to join our dynamic team.
**Job Summary:**
As an Experienced Customer Support/Data Entry Specialist, you will be responsible for handling customer inquiries, resolving problems, and creating patient records in our database system. You will work closely with patients, prescribers, insurance companies, and internal partners to ensure that their needs are met and that our services are delivered efficiently. This role requires strong analytical skills, excellent communication skills, and the ability to work independently in a fast-paced environment.
**Key Responsibilities:**
* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners, and resolve problems in a timely manner.
* Create and/or edit patient records in our database system by entering demographics, insurance information, and prescription from incoming referrals.
* Initiate outbound telephone calls to patients for various reasons, such as to collect additional information to complete a benefit investigation or to explain the outcome of the benefit investigation.
* Make outreach to prescribers via phone, facsimile, or mail to request additional information needed for the completion of a benefit investigation or to provide the benefit outcome.
* Attach incoming facsimile images to a new or existing patient record.
* Identify and escalate concerns received from patients, prescribers, partners, or insurance companies so that corrective action can be pursued accordingly.
* Generate letters and brochures for patients, prescribers, or partners.
* Document the outcome of all interactions associated with the patient record into the database system.
* Adhere to quality, production, and turnaround standards associated with the assigned program.
* Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
**Qualifications:**
* High school diploma or equivalent
* One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
* Knowledge of medical terminology is preferred but not required.
* Detail-oriented, good analytical skills, verbal and written communication skills, with demonstrated ability to communicate with others at all levels.
* Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment.
* Excellent interpersonal and customer service skills with a focus on customer satisfaction.
* Ability and initiative to work independently or as a team member.
* Ability to problem solve.
* Committed to high standards and accountability.
* Ability to type at least 35 words per minute.
* Ability to adapt to a dynamic work environment.
* Ability to learn quickly.
* General computer knowledge, including proficiency in Microsoft Office applications.
**Work Environment:**
* This is a fully remote role, allowing you to work from anywhere.
* The noise level in the work environment is usually moderate.
* Must be flexible on schedule and hours.
* Overtime may be required from time to time.
* Must be willing to work weekends if required to meet company demands.
**Benefits:**
* Competitive salary
* Opportunity to work in a dynamic and growing company
* Flexible work arrangements
* Ongoing training and development opportunities
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
**About arenaflex:**
arenaflex is an equal employment opportunity employer. We are committed to diversity, equity, and inclusion in the workplace. We believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering. We are proud to be a company that values and respects the contributions of all employees, regardless of their background, culture, or identity.
**Join our team:**
If you are passionate about delivering exceptional customer service and have a strong background in data entry, we invite you to join our team at arenaflex. We are excited to review your application and look forward to the opportunity to discuss this role further.