Experienced Customer Support Specialist – German and English Language Expertise for Leading B2B E-commerce Platform

Welcome to blithequark

blithequark is a full-service international IT company that has been making waves in the industry with its innovative products and services. With a global presence spanning five countries and a team of over 1,500 talented individuals, we create products that cater to the needs of more than 200 million unique monthly users. As one of the largest partners of major tech giants in Eastern Europe, our ecosystem comprises over 15 companies and an investment fund, making us a force to be reckoned with in the IT sector.

About EverHelp

EverHelp is an exciting project within the blithequark ecosystem that specializes in developing outsourcing support services for a wide range of products worldwide. Since its launch in 2021, EverHelp has experienced phenomenal growth, with a yearly growth rate of +82%. Despite the challenges posed by the current market, we have successfully preserved all our workplaces and continue to strengthen our team while maintaining an impressive employee satisfaction rate of over 90%.

Our Client

Our client is a leading B2B e-commerce platform that has revolutionized the way trades and businesses procure tools, industrial supplies, and workplace equipment. With a vast product range and fast delivery options, they simplify the procurement process for professional customers across several European markets. Their tech-driven approach ensures efficient logistics and a seamless online buying experience, making them a trusted name in the industry.

Job Overview

We are currently seeking an experienced Customer Support Specialist to join our German Desk team. As a Customer Support Specialist, you will be the face of our client's company, providing top-notch support to their customers via email, chat, and phone. If you have a passion for delivering exceptional customer service, are fluent in German and English, and thrive in fast-paced environments, we want to hear from you!

Key Responsibilities

• Resolve all inbound and outbound support requests according to our internal guidelines, ensuring timely and effective solutions for our clients' customers.
• Provide support via email, chat, and phone, utilizing your excellent communication skills to address customer queries and concerns.
• Escalate tickets to mentors and team leaders when necessary, demonstrating your ability to work collaboratively and seek guidance when needed.
• Offer feedback on processes and ideas to improve customer satisfaction, showcasing your proactive approach to enhancing our services.
• Participate in special tasks, such as social media support and reputation management, which are optional for experienced agents looking to expand their skill set.

Essential Qualifications

• Proficiency in the German language, as well as fluency in English (B2 level), is required to effectively communicate with our clients' customers.
• Promising multitasking abilities to keep up with the pace of our dynamic workplace, where no two days are ever the same.
• The confidence and independence to manage your time effectively, collaborating seamlessly with your colleagues to achieve our goals.
• Strong computer skills to keep up with our technology and processes, ensuring you can efficiently navigate our systems and tools.
• An ability to thrive in a fast-paced environment, where challenges are met with a smile and a can-do spirit, and no problem is too big to solve.

Preferred Qualifications

• Previous experience in customer support, preferably in a B2B e-commerce setting, where you have honed your skills in resolving complex customer issues.
• Familiarity with helpdesk software and ticketing systems, which will enable you to hit the ground running and make a meaningful impact from day one.
• Excellent problem-solving skills, with the ability to think critically and outside the box to resolve customer complaints and concerns.
• A strong customer-centric approach, with a passion for delivering exceptional service and ensuring customer satisfaction.

What We Offer

At blithequark, we believe in rewarding our employees with a comprehensive range of benefits that support their well-being, growth, and development. Some of the perks you can expect include:

• 20+ vacation days and unlimited sick leaves, because we understand the importance of taking time off to recharge and relax.
• The ability to work fully remotely, giving you the flexibility to work from anywhere and maintain a healthy work-life balance.
• A professional team of specialists, ready to share their expertise and support your growth, along with internal communities and team activities that foster continuous learning and development.
• Opportunities for career growth, with 32% of our teammates obtaining a new role during their first year of work in our company, and 86% of our Team Leads having started as Customer Support Agents.

Our Culture

At blithequark, we pride ourselves on our dynamic and supportive company culture, where everyone is encouraged to share their ideas, collaborate with their colleagues, and strive for excellence. We believe in fostering a sense of community, where our employees feel valued, respected, and empowered to make a difference. If you're looking for a workplace where you can grow, learn, and thrive, you're in the right place!

Compensation and Benefits

We offer a competitive compensation package, along with a range of benefits that support your financial, physical, and mental well-being. While we can't disclose the exact details of our compensation package, rest assured that we're committed to providing our employees with a fair and rewarding salary, along with opportunities for growth and development.

Conclusion

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Customer Support Specialist at blithequark, you'll have the opportunity to work with a leading B2B e-commerce platform, develop your skills and expertise, and be part of a dynamic and supportive team. So why wait? Submit your resume and join our team today!

Apply Now